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Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
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Consumer perception of knowledge-sharing in travel-related online social networks
Bilgihan, Anil; Barreda, Albert; Okumus, Fevzi; Nusair, … - In: Tourism management : research, policies, practice 52 (2016), pp. 287-296
Persistent link: https://www.econbiz.de/10011418426
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Toward an integrated model of tourist expectation formation and gender difference
Wang, Chunyang; Qu, Hailin; Ksu, Maxwell K. - In: Tourism management : research, policies, practice 54 (2016), pp. 58-71
Persistent link: https://www.econbiz.de/10011451937
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Understanding the importance that consumers attach to social media sharing (ISMS) : scale development and validation
Dedeoğlu, Bekir Bora; Taheri, Babak; Okumus, Fevzi; … - In: Tourism management : research, policies, practice 76 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012137763
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Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
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Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
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The relationship between sustainability and customer satisfaction in hospitality : an explorative investigation using eWOM as a data source
Gerdt, Sven-Olaf; Wagner, Elisa; Schewe, Gerhard - In: Tourism management : research, policies, practice 74 (2019), pp. 155-172
Persistent link: https://www.econbiz.de/10012128583
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Inconsistent behavior in online consumer reviews : the effects of hotel attribute ratings on location
Mellinas, Juan Pedro; Nicolau, Juan L.; Park, Sangwon - In: Tourism management : research, policies, practice 71 (2019), pp. 421-427
Persistent link: https://www.econbiz.de/10011987953
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The impact of language style on consumers' reactions to online reviews
Wu, Luorong; Shen, Han; Fan, Alei; Mattila, Anna S. - In: Tourism management : research, policies, practice 59 (2017), pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
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A model of behavioral intentions to follow online travel advice based on social and emotional loneliness scales in the context of online travel communities : the moderating role of...
Lee, Kwang-Ho; Hyun, Sunghyup Sean - In: Tourism management : research, policies, practice 48 (2015), pp. 426-438
Persistent link: https://www.econbiz.de/10010509464