Narrow search
Showing 1 - 10 of 124
Cover Image
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele; Lui, Tsz-Wai; Grün, Bettina - In: Tourism management : research, policies, practice 59 (2017), pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Cover Image
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas; Koritos, Christos; Daunt, Kate L.; … - In: Tourism management : research, policies, practice 77 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Cover Image
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an; Liu, Juan; Cai, Ruiying - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Cover Image
Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector
Talón-Ballestero, Pilar; González-Serrano, Lydia; … - In: Tourism management : research, policies, practice 68 (2018), pp. 187-197
Persistent link: https://www.econbiz.de/10011871110
Cover Image
Enhancing hotel brand performance through fostering brand relationship orientation in the minds of consumers
Casidy, Riza; Wymer, Walter; O'Cass, Aron - In: Tourism management : research, policies, practice 66 (2018), pp. 72-84
Persistent link: https://www.econbiz.de/10011813817
Cover Image
The evolution of triadic relationships in a tourism supply chain through coopetition
Fong, Veronica Hoi In; Hong, Jacky F. L.; Wong, IpKin … - In: Tourism management : research, policies, practice 84 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012494618
Cover Image
Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho; Komppula, Raija; Murphy, Jamie - In: Tourism management : research, policies, practice 73 (2019), pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
Cover Image
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli; Fu, Xiaoxiao; Jin, Wenmin; Okumus, Fevzi - In: Tourism management : research, policies, practice 65 (2018), pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Cover Image
Repeated behaviour and destination loyalty
Meleddu, Marta; Paci, Raffaele; Pulina, Manuela - In: Tourism management : research, policies, practice 50 (2015), pp. 159-171
Persistent link: https://www.econbiz.de/10011312620
Cover Image
Wine tourism : motivating visitors through core and supplementary services
Byrd, Erick T.; Canziani, Bonnie; Hsieh, Yu-Chin; … - In: Tourism management : research, policies, practice 52 (2016), pp. 19-29
Persistent link: https://www.econbiz.de/10011417917