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Tourism management : research, policies, practice
SpringerLink / Bücher
2,115
Journal of business research : JBR
911
Journal of retailing and consumer services
778
Springer eBook Collection
555
International journal of hospitality management
551
Industrial marketing management : the international journal for industrial and high-tech firms
506
Gabler Edition Wissenschaft
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International journal of contemporary hospitality management
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Journal of the Academy of Marketing Science
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of Services Marketing
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Journal of service research : JSR
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Journal of strategic marketing
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Management Decision
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Cogent business & management
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European research studies
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Services marketing quarterly
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International journal of electronic customer relationship management : IJECRM
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Journal of marketing
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Psychology & marketing
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Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
150
International Journal of Contemporary Hospitality Management
144
Journal of retailing
143
Journal of business ethics : JOBE
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Service business
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European Journal of Marketing
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essentials
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1
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
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2
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
3
Do airline self-service check-in kiosks meet the needs of passengers?
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Tourism management : research, policies, practice
29
(
2008
)
5
,
pp. 980-993
Persistent link: https://www.econbiz.de/10003750825
Saved in:
4
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
5
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
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6
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
7
Perceived value, satisfaction, and loyalty of TV travel product shopping : involvement as a moderator
Chen, Ching-fu
;
Tsai, Meng-huan
- In:
Tourism management : research, policies, practice
29
(
2008
)
6
,
pp. 1166-1171
Persistent link: https://www.econbiz.de/10003775895
Saved in:
8
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty : an integrated approach
Chi, Christina Geng-Qing
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 624-636
Persistent link: https://www.econbiz.de/10003709940
Saved in:
9
Customer co-creation of travel services : the role of company support and customer satisfaction with the co-creation performance
Grissemann, Ursula S.
;
Sauer, Nicola E.
- In:
Tourism management : research, policies, practice
33
(
2012
)
6
,
pp. 1483-1492
Persistent link: https://www.econbiz.de/10009575997
Saved in:
10
Urban destination loyalty drivers and cross-national moderator effects : the case of Barcelona
Forgas-Coll, Santiago
;
Palau i Saumell, Ramon
; …
- In:
Tourism management : research, policies, practice
33
(
2012
)
6
,
pp. 1309-1320
Persistent link: https://www.econbiz.de/10009576036
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