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Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
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Will you miss me if I am leaving? : unexpected market withdrawal of Norwegian joy and customer satisfaction
Chen, Yang; Wang, Tao; Zhu, Sihang; Lian, Peng - In: Tourism management : research, policies, practice 76 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012137788
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Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas; Karantinou, Kalipso; Koritos, Christos; … - In: Tourism management : research, policies, practice 72 (2019), pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
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Pop star fan tourists : an application of self-expansion theory
Lee, Sojung; Bai, Billy; Busser, James A. - In: Tourism management : research, policies, practice 72 (2019), pp. 270-280
Persistent link: https://www.econbiz.de/10011995987
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What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
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Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
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The relationship between sustainability and customer satisfaction in hospitality : an explorative investigation using eWOM as a data source
Gerdt, Sven-Olaf; Wagner, Elisa; Schewe, Gerhard - In: Tourism management : research, policies, practice 74 (2019), pp. 155-172
Persistent link: https://www.econbiz.de/10012128583
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Why do online tourists need sellers' ratings? Exploration of the factors affecting regretful tourist e-satisfaction
Tseng, Aihua - In: Tourism management : research, policies, practice 59 (2017), pp. 413-424
Persistent link: https://www.econbiz.de/10011643112