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How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an; Liu, Juan; Cai, Ruiying - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
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Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
Rojas, Carmen de; Camarero, Carmen - In: Tourism management : research, policies, practice 29 (2008) 3, pp. 525-537
Persistent link: https://www.econbiz.de/10003696198
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Why do online tourists need sellers' ratings? Exploration of the factors affecting regretful tourist e-satisfaction
Tseng, Aihua - In: Tourism management : research, policies, practice 59 (2017), pp. 413-424
Persistent link: https://www.econbiz.de/10011643112
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Food-related personality traits and the moderating role of novelty-seeking in food satisfaction and travel outcomes
Ji, Mingjie; Wong, IpKin Anthony; Eves, Anita; Scarles, … - In: Tourism management : research, policies, practice 57 (2016), pp. 387-396
Persistent link: https://www.econbiz.de/10011556112
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Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas; Karantinou, Kalipso; Koritos, Christos; … - In: Tourism management : research, policies, practice 72 (2019), pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
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What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
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Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
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Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah; Jung, Shinyong - In: Tourism management : research, policies, practice 61 (2017), pp. 209-220
Persistent link: https://www.econbiz.de/10011708210