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A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei - In: Tourism management : research, policies, practice 41 (2014), pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
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Travel web-site design : information task-fit, service quality and purchase intention
Dedeke, Adenekan - In: Tourism management : research, policies, practice 54 (2016), pp. 541-554
Persistent link: https://www.econbiz.de/10011452724
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A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 55 (2016), pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
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An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi; Xu, Zeshui; Gou, Xunjie; Chen, Shuixia - In: Tourism management : research, policies, practice 87 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
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Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo; Pipatpong Fakfare; Han, Heesup - In: Tourism management : research, policies, practice 76 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
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Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi; Wang, Jie; Ling, Qian - In: Tourism management : research, policies, practice 86 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
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Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals
Suhaiza Zailani; Suhana Mohezar Ali; Iranmanesh, Mohammad; … - In: Tourism management : research, policies, practice 57 (2016), pp. 159-167
Persistent link: https://www.econbiz.de/10011555690
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Customer delight and market segmentation : an application of the three-factor theory of customer satisfaction on life style groups
Füller, Johann; Matzler, Kurt - In: Tourism management : research, policies, practice 29 (2008) 1, pp. 116-126
Persistent link: https://www.econbiz.de/10003569260
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Tourism research quality : reviewing and assessing interdisciplinarity
Ángeles Oviedo-García, Maria de los - In: Tourism management : research, policies, practice 52 (2016), pp. 586-592
Persistent link: https://www.econbiz.de/10011419324
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The effects of quality and environmental management on competitive advantage : a mixed methods study in the hotel industry
Molina Azorín, José Francisco; Tarí, Juan José; … - In: Tourism management : research, policies, practice 50 (2015), pp. 41-54
Persistent link: https://www.econbiz.de/10011312671