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~isPartOf:"Tourism review : the official journal of the AIEST"
~person:"Torres, Edwin N."
~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
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Customer satisfaction
Manufacturing industries
Consumer behaviour
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Dienstleistungsqualität
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Hotel industry
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Hotellerie
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Hotels
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Torres, Edwin N.
Lehto, Xinran Y.
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Tourism review : the official journal of the AIEST
International journal of contemporary hospitality management
2
International journal of hospitality management
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
2
One experience and multiple reviews : the case of upscale US
hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
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