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~language:"eng"
~language:"swe"
~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~subject:"Wage setting"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Service industry
USA
Unternehmenserfolg
Wage setting
Großbritannien
29,563
United Kingdom
29,512
Bibliometrics
13,051
Bibliometrie
12,981
Customer satisfaction
10,495
Kundenzufriedenheit
10,480
Service quality
6,218
Dienstleistungsqualität
6,216
Consumer behaviour
6,131
Konsumentenverhalten
6,131
Dienstleistungssektor
4,982
Relationship marketing
4,957
Beziehungsmarketing
4,956
United States
4,811
Deutschland
2,864
Germany
2,861
Theory
2,860
Theorie
2,847
Innovation
2,157
Estimation
1,886
Schätzung
1,886
EU countries
1,785
EU-Staaten
1,784
France
1,710
Frankreich
1,710
Customer service
1,674
Kundenservice
1,657
Welt
1,554
World
1,553
Job satisfaction
1,375
Arbeitszufriedenheit
1,374
Firm performance
1,371
Japan
1,346
Quality management
1,215
Qualitätsmanagement
1,215
Satisfaction
1,196
Innovationsmanagement
1,193
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10,085
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238
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148
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343
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175
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80
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49
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34
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Gallouj, Fai͏̈z
18
Kowalkowski, Christian
16
Broadberry, Stephen N.
15
Rubalcaba-Bermejo, Luis
15
Kanas, Angelos
14
Witell, Lars
14
Gil-Alaña, Luis A.
13
Gustafsson, Anders
13
Peel, David
13
Edvardsson, Bo
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Djellal, Faridah
11
Gebauer, Heiko
11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
O'Cass, Aron
11
Rahman, Zillur
11
Sarno, Lucio
11
Bekaert, Geert
10
Daniels, Peter W.
10
Jang, Soocheong
10
Laband, David N.
10
Savona, Maria
10
Williams, Colin C.
10
Wirtz, Jochen
10
Ark, Bart van
9
Cheng, T. C. E.
9
Evangelista, Rinaldo
9
Filatotchev, Igor
9
Han, Heesup
9
Huang, Ming-Hui
9
Kraus, Sascha
9
Raddats, Chris
9
Taylor, Mark P.
9
Walsh, Gianfranco
9
Wyszkowska-Kuna, Joanna
9
Blundell, Richard W.
8
Burkhauser, Richard V.
8
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USA / Bureau of the Census
12
Europäische Kommission / Statistisches Amt
9
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
7
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Hong Kong / Business Services Statistics Section
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Japan / Tōkeikyoku
3
USA / Bureau of Labor Statistics
3
Federal Reserve Bank of St. Louis
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
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Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
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UNCTAD
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World Trade Organization
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American College of Tax Counsel <University, Ala.>
1
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Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Centr Issledovanij i Statistiki Nauki <Moskau>
1
Centre on Transnational Corporations
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Council on Foreign Relations
1
Devlet İstatistik Enstitüsü
1
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1
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1
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1
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1
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1
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1
Ford Foundation
1
ICAP Hellas AE <Athen>
1
Institute of Economic Affairs <London>
1
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Published in...
All
The service industries journal
277
Journal of business research : JBR
134
The journal of services marketing
103
Applied economics
90
International journal of hospitality management
74
Industrial marketing management : the international journal for industrial and high-tech firms
72
International journal of production economics
69
Journal of international money and finance
66
Journal of service research : JSR
65
Journal of retailing and consumer services
63
Journal of service management
61
Service business
61
The international journal of human resource management
54
Research policy : policy, management and economic studies of science, technology and innovation
52
Economics letters
48
The American economic review
47
International journal of services technology and management
44
Services marketing quarterly
44
Regional studies
43
Structural change and economic dynamics : SC+ED
43
Applied financial economics
42
Technological forecasting & social change : an international journal
41
The review of economics and statistics
40
The economic journal : the journal of the Royal Economic Society
39
Applied economics letters
37
Economics of innovation and new technology
37
International journal of services and operations management
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
37
European journal of operational research : EJOR
36
The journal of economic history
36
Economic modelling
35
The journal of business & industrial marketing
33
International journal of production research
32
Journal of the Academy of Marketing Science
31
Managing service quality : MSQ ; an international journal
31
Technovation : the international journal of technological innovation, entrepreneurship and technology management
31
The journal of finance : the journal of the American Finance Association
31
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
International journal of contemporary hospitality management
29
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ECONIS (ZBW)
10,471
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1
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10,471
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
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