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Self-service activities and le...
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1
Managing airport service quality : the impact of self-service technologies
Otieno, Protus Seda
;
Govender, Krishna
- In:
Investment management and financial innovations
13
(
2016
)
3
,
pp. 387-393
Persistent link: https://www.econbiz.de/10011667167
Saved in:
2
Profitability of SST options: efficiency gains through the implementation of self-service technologies
Schröder, Thomas F.
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003717552
Saved in:
3
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
4
Impact of technology-based self-service on employees, customers, and sales in the Korean services market
Lee, Yeonhee
;
Kim, Sooyoung
;
Yoo, Jinsook
- In:
Journal of business market management : jbm
3
(
2009
)
3
,
pp. 171-183
Persistent link: https://www.econbiz.de/10003893694
Saved in:
5
Technology-based self-service and its impact on service firm performance : a resource-based perspective
Wang, Jinhui
-
2007
Persistent link: https://www.econbiz.de/10003665881
Saved in:
6
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya
;
Mattila, Anna S.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
Saved in:
7
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
8
Using self-service technology to reduce customer waiting times
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of hospitality management
33
(
2013
),
pp. 435-445
Persistent link: https://www.econbiz.de/10009746331
Saved in:
9
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
10
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
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