Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Die Gestaltung der Fertigungst...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
13
Konsumentenverhalten
13
Germany
6
Viral marketing
6
Virales Marketing
6
Customer satisfaction
5
Beziehungsmarketing
4
Kundenzufriedenheit
4
Relationship marketing
4
Anreiz
3
Deutschland
3
Electronic word of mouth
3
Incentives
3
Social Web
3
Social web
3
Altruistic eWOM marketing
2
Anger
2
Behaviour
2
Commitment
2
Customer citizenship behavior
2
Customer misbehavior
2
Customer-to-customer interactions
2
Customer-to-customer-relationship
2
Dienstleistungssektor
2
Employee effort
2
Fellow customers
2
Foci of consumer commitment
2
Marketing management
2
Mere presence
2
Online retailing
2
Online-Handel
2
Other customers
2
Perceived risk
2
Recommendation likelihood
2
Responsibility
2
Service industry
2
Services marketing
2
Severity
2
Similarity effect
2
Social psychology
2
more ...
less ...
Online availability
All
Undetermined
19
Type of publication
All
Article
27
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
research-article
7
Aufsatz im Buch
2
Book section
2
Aufsatzsammlung
1
Festschrift
1
Hochschulschrift
1
Thesis
1
review-article
1
more ...
less ...
Language
All
English
German
115
Undetermined
20
Author
All
Benkenstein, Martin
29
Uhrich, Sebastian
5
Rummelhagen, Katja
4
Reimer, Thomas
3
Yavas, Ugur
3
Bloch, Brian
2
Brack, Anna Dorothea
2
Curth, Susanne
2
Eisingerich, Andreas B
2
Fritze, Martin Paul
2
Brock, Christian
1
Dorothea Brack, Anna
1
Eilenberger, Guido
1
Flöter, Thomas
1
Holtz, Michael
1
Kuester, Madlen
1
Küster, Madlen
1
Lange, Thomas A.
1
Luck, Michael
1
Luther, Louisa
1
Marchand, André
1
Naujoks, Anna
1
Neumann, Madlen
1
Stuhldreier, Uwe
1
Wenzel, Stefanie
1
more ...
less ...
Institution
All
Universität Rostock / Wirtschafts- und Sozialwissenschaftliche Fakultät
1
Published in...
All
Journal of retailing and consumer services
6
Cross Cultural Management: An International Journal
2
Journal of Services Marketing
2
Journal of business research : JBR
2
Marketing Intelligence & Planning
2
The journal of services marketing
2
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Electronic commerce research
1
European Journal of Marketing
1
European journal of marketing : EJM
1
International Journal of Bank Marketing
1
Journal of Service Theory and Practice
1
Journal of service research
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
Perspektiven des Dienstleistungsmanagements : aus Sicht von Forschung und Praxis
1
Sport management review
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
20
Other ZBW resources
9
Showing
1
-
10
of
29
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Sport stadium atmosphere : formative and reflective indicators for operationalizing the construct
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
Journal of sport management : the official journal of …
24
(
2010
)
2
,
pp. 211-237
Persistent link: https://www.econbiz.de/10003976937
Saved in:
2
Consumers between supermarket shelves : the influence of inter-personal distance on consumer behavior
Luck, Michael
;
Benkenstein, Martin
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 104-114
Persistent link: https://www.econbiz.de/10011347835
Saved in:
3
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
Saved in:
4
Responses to other similar customers in a service setting : analyzing the moderating role of perceive performance
Brack, Anna Dorothea
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 138-146
Persistent link: https://www.econbiz.de/10010371776
Saved in:
5
Altruistic eWOM marketing : more than an alternative to monetary incentives
Reimer, Thomas
;
Benkenstein, Martin
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 323-333
Persistent link: https://www.econbiz.de/10011528735
Saved in:
6
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
7
Anreizbasierte Kundenempfehlungen : Forschungsbeiträge zum Forschungsstand und zu den Wirkungen auf den Empfehlenden
Neumann, Madlen
-
2015
Persistent link: https://www.econbiz.de/10011504374
Saved in:
8
A reward for your voice : the effects of referral rewards on the referrer's attitude toward the recommended service provider
Küster, Madlen
;
Benkenstein, Martin
- In:
Aktuelle Aspekte in der Dienstleistungsforschung : [im …
,
(pp. 201-234)
.
2015
Persistent link: https://www.econbiz.de/10010469024
Saved in:
9
Turning dissatisfied into satisfied customers : how referral reward programs affect the referrer's attitude and loyalty toward the recommended service provider
Kuester, Madlen
;
Benkenstein, Martin
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 897-904
Persistent link: https://www.econbiz.de/10010437822
Saved in:
10
Physical and social atmospheric effects in hedonic service consumption : customers' roles at sporting events
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1741-1757
Persistent link: https://www.econbiz.de/10009581536
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
