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A process model for customer relationship management system selection
Friedrich, Ina - 2012
Persistent link: https://www.econbiz.de/10009780177
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Operations and supply chain management
Jacobs, F. Robert - 2011 - 13th ed.
Persistent link: https://www.econbiz.de/10013469523
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Operations and supply chain management : the core
Jacobs, F. Robert; Chase, Richard B. - 2016 - Fourth edition
Persistent link: https://www.econbiz.de/10011413855
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European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir; Hitz, Christian - In: Acta oeconomica Pragensia : vědecký časopis Vysoke … 26 (2018) 3, pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
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Designing the customer-centric organization : a guide to strategy, structure, and process
Galbraith, Jay R. - 2005 - 1. ed.
Persistent link: https://www.econbiz.de/10002570647
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The new age of innovation : driving cocreated value through global networks
Prahalad, Coimbatore K.; Krishnan, M. S. - 2008
The transformation of business -- Business processes : the enablers of innovation -- Analytics : insights for innovation -- It matters : technical architecture for innovation -- Organizational legacies : impediments to value creation -- Efficiency and flexibility : managing the tension --...
Persistent link: https://www.econbiz.de/10003685517
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A multi-layered approach to CRM implementation : an integration perspective
Finnegan, David J.; Currie, Wendy L. - In: European management journal 28 (2010) 2, pp. 153-167
Persistent link: https://www.econbiz.de/10003960924
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From business process management to customer process management
Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405