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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10009503680
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Do customers misattribute failures in customer-retailer-relationship?
Gierl, Heribert; Zhu, Yajing - In: Handel in Theorie und Praxis : Festschrift zum 60. …, (pp. 227-248). 2013
Persistent link: https://www.econbiz.de/10009774609
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Sequence matters : shelf-space allocation under dynamic customer-driven substitution
Gilland, Wendell G.; Heese, H. Sebastian - In: Production and operations management : an international … 22 (2013) 4, pp. 875-887
Persistent link: https://www.econbiz.de/10009791634
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Joint product assortment, inventory and price optimization to attract loyal and non-loyal customers
Katsifou, Argyro; Seifert, Ralf W.; Tancrez, Jean-Sébastien - In: Omega : the international journal of management science 46 (2014), pp. 36-50
Persistent link: https://www.econbiz.de/10010347779
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A methodology based on profitability criteria for defining the partial defection of customers in non-contractual settings
Clemente-Císar, M.; San Matías, S.; Giner-Bosch, V. - In: European journal of operational research : EJOR 239 (2014) 1, pp. 276-285
Persistent link: https://www.econbiz.de/10010403513
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Competing with customer returns policies
Chen, Jing; Chen, Bintong - In: International journal of production research 54 (2016) 7/8, pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
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Online customer loyalty : forecasting the repatronage behavior of online retail customers
Nacif, Roberta C. - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001825931
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Price customization and within-chain data do not mix!
Niraj, Rakesh; Siddarth, S. - In: European journal of marketing : EJM 48 (2014) 1/2, pp. 360-379
Persistent link: https://www.econbiz.de/10010344072
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Customer Satisfaction Towards the Services Rendered by Superstore Retailers
Brar, Vinaydeep - 2018
This paper presents a study of customer satisfaction towards the services rendered by superstore retailers. A non-probability convenience sampling technique was used to collect the data from the respondents. The respondents were 200 customers of DMart, Pune. The responses of the respondents have...
Persistent link: https://www.econbiz.de/10012921493
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Showcasing optimization in omnichannel retailing
Park, Jisoo; Dayarian, Iman; Montreuil, Benoit - In: European journal of operational research : EJOR 294 (2021) 3, pp. 895-905
Persistent link: https://www.econbiz.de/10012591538