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New production concepts and service orientation : the case of teleservice
Dreher, Carsten - In: Innovation in production : the adoption and impacts of …, (pp. 105-112). 1999
Persistent link: https://www.econbiz.de/10001324912
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Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation
Tavakoli, Gholamreza; Arefi, Majid Feyz; Heidari, Omid; … - In: International journal of quality and service sciences 8 (2016) 2, pp. 122-142
Persistent link: https://www.econbiz.de/10011587038
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Exploitation or exploration in service business development? : insights from a dynamic capabilities perspective
Fischer, Thomas; Gebauer, Heiko; Gregory, Mike; Ren, … - In: Journal of service management 21 (2010) 5, pp. 591-624
Persistent link: https://www.econbiz.de/10008749728
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Entry modes for manufacturers' international after-sales service: analysis of transaction-specific, firm-specific and country-specific determinants
Morschett, Dirk; Schramm-Klein, Hanna; Swoboda, Bernhard - In: Management international review : mir ; journal of … 48 (2008) 5, pp. 525-549
Persistent link: https://www.econbiz.de/10003782227
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A case of 55 years of servitisation in the frozen concentrated orange juice industry
Pires, Silvio R. I.; Camargo Junior, João Batista de; … - In: International journal of services and operations … 39 (2021) 3, pp. 301-315
Persistent link: https://www.econbiz.de/10012595449
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Learning dynamics within the solutions network
Miraglia, Stefano; Davies, Andrew - In: Dynamic learning networks : models and cases in action …, (pp. 75-93). 2009
Persistent link: https://www.econbiz.de/10003884494
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A service perspective on value creation strategies
Fischer, Thomas - 2010
Persistent link: https://www.econbiz.de/10008668642
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Exploring the interrelationship among patterns of service strategy changes and organizational design elements
Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar - In: Journal of service management 21 (2010) 1, pp. 103-129
Persistent link: https://www.econbiz.de/10003964402
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Characterizing service networks for moving from products to solutions
Gebauer, Heiko; Paiola, Marco; Saccani, Nicola - In: Industrial marketing management : the international … 42 (2013) 1, pp. 31-46
Persistent link: https://www.econbiz.de/10009734101
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Separate or integrate? : assessing the impact of separation between product and service business on service performance in product manufacturing firms
Oliva, Rogelio; Gebauer, Heiko; Brann, Jeremy M. - In: Journal of business-to-business marketing 19 (2012) 4, pp. 309-334
Persistent link: https://www.econbiz.de/10009714670