New production concepts and service orientation : the case of teleservice
Year of publication: |
1999
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Authors: | Dreher, Carsten |
Other Persons: | Lay, Gunter (contributor) ; Michler, Thomas (contributor) |
Published in: |
Innovation in production : the adoption and impacts of new manufacturing concepts in German industry ; with 6 tables. - Heidelberg : Physica, ISBN 3-7908-1140-8. - 1999, p. 105-112
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Subject: | Leistungsbündel | Bundling strategy | Investitionsgüterindustrie | Capital goods industry | Kundenservice | Customer service | Telekommunikationsdienst | Telecommunications services | Wettbewerbsstrategie | Competitive strategy | Deutschland | Germany |
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