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Das Qualitative Zufriedenheits...
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Beziehungsmarketing
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Service quality
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Stauss, Bernd
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2
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QUIS <11, 2009, Wolfsburg>
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Journal of Service Management
7
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2
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Internal marketing : directions for management
1
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1
Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003), Heidelberg, September 3 - 5, 2003 ; with 51 tables
1
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
1
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
1
Roland Berger strategy consultants
1
Services science : fundamentals, challenges and future developments
1
The journal of services marketing
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ECONIS (ZBW)
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5
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1
The dissatisfaction potential of satisfied customers : the qualitative satisfaction model
Stauss, Bernd
- In:
Advances in services marketing
,
(pp. 111-131)
.
1997
Persistent link: https://www.econbiz.de/10001297067
Saved in:
2
Total quality management: customer orientation without marketing?
Stauss, Bernd
-
1993
Persistent link: https://www.econbiz.de/10000880112
Saved in:
3
International service research : status quo, developments, and consequences for the emerging services science
Stauss, Bernd
- In:
Services science : fundamentals, challenges and future …
,
(pp. 57-70)
.
2007
Persistent link: https://www.econbiz.de/10003604931
Saved in:
4
Using new media for customer interaction: a challenge for relationship marketing
Stauss, Bernd
- In:
Relationship marketing : gaining competitive advantage …
,
(pp. 233-253)
.
2000
Persistent link: https://www.econbiz.de/10001456723
Saved in:
5
Regaining service customers : costs and benefits of regain management
Stauss, Bernd
-
1997
Persistent link: https://www.econbiz.de/10000967856
Saved in:
6
Customer service problems : from problem detection to problem prevention by "Service problem deployment"
Stauss, Bernd
-
1992
Persistent link: https://www.econbiz.de/10000843396
Saved in:
7
Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
8
Total quality management : customer orientation without marketing?
Stauss, Bernd
-
1993
Persistent link: https://www.econbiz.de/10000412469
Saved in:
9
Discovering the "customer annoyance iceberg" through evidence controlling
Stauss, Bernd
;
Seidel, Wolfgang
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 33-45
Persistent link: https://www.econbiz.de/10003692339
Saved in:
10
Satisfaction measurement within the customer relationship life cycle
Stauss, Bernd
;
Gouthier, Matthias
;
Seidel, Wolfgang
- In:
Advances in services innovations
,
(pp. 205-220)
.
2007
Persistent link: https://www.econbiz.de/10003387982
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