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Total quality management: customer orientation without marketing?
Stauss, Bernd - 1993
Persistent link: https://www.econbiz.de/10000880112
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International service research : status quo, developments, and consequences for the emerging services science
Stauss, Bernd - In: Services science : fundamentals, challenges and future …, (pp. 57-70). 2007
Persistent link: https://www.econbiz.de/10003604931
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Using new media for customer interaction: a challenge for relationship marketing
Stauss, Bernd - In: Relationship marketing : gaining competitive advantage …, (pp. 233-253). 2000
Persistent link: https://www.econbiz.de/10001456723
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Regaining service customers : costs and benefits of regain management
Stauss, Bernd - 1997
Persistent link: https://www.econbiz.de/10000967856
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Customer service problems : from problem detection to problem prevention by "Service problem deployment"
Stauss, Bernd - 1992
Persistent link: https://www.econbiz.de/10000843396
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Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd - In: The journal of services marketing 30 (2016) 4, pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
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Total quality management : customer orientation without marketing?
Stauss, Bernd - 1993
Persistent link: https://www.econbiz.de/10000412469
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Discovering the "customer annoyance iceberg" through evidence controlling
Stauss, Bernd; Seidel, Wolfgang - In: Service business : an international journal 2 (2008) 1, pp. 33-45
Persistent link: https://www.econbiz.de/10003692339
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Satisfaction measurement within the customer relationship life cycle
Stauss, Bernd; Gouthier, Matthias; Seidel, Wolfgang - In: Advances in services innovations, (pp. 205-220). 2007
Persistent link: https://www.econbiz.de/10003387982
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QUIS 11 : moving forward with service quality
Stauss, Bernd (contributor) - 2010
Persistent link: https://www.econbiz.de/10008656281