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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
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Thought self-leadership strategies and sales performance : integrating selling skills and adaptive selling behavior as missing links
Rakesh Singh; Kumar, Narendra; Puri, Sandeep - In: The journal of business & industrial marketing 32 (2017) 5, pp. 652-663
Persistent link: https://www.econbiz.de/10011692462
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The changing role of salespeople and the unchanging feeling toward selling : implications for the HEI programs
Ballestra, Luca Vincenzo; Cardinali, Silvio; Palanga, Paola - In: Journal of marketing education : JME 39 (2017) 3, pp. 176-189
Persistent link: https://www.econbiz.de/10011791316
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The impact of service worker personal resources on relationship quality in business solutions
Prior, Daniel D. - In: Industrial marketing management : the international … 53 (2016), pp. 216-225
Persistent link: https://www.econbiz.de/10011448290
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SOCO's impact on individual sales performance : the integration of selling skills as a missing link
Wachner, Trent; Plouffe, Christopher R.; Grégoire, Yany - In: Industrial marketing management : the international … 38 (2009) 1, pp. 32-44
Persistent link: https://www.econbiz.de/10003810414
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Sales and distribution management
Chunawalla, S. A. - 2008 - 2. ed.
Persistent link: https://www.econbiz.de/10003770299
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Relationship management : a sales role, or a state of mind? : an investigation of functions and attitudes across a business-to-business sales force
Davies, Iain A.; Ryals, Lynette J.; Holt, Sue - In: Industrial marketing management : the international … 39 (2010) 7, pp. 1049-1062
Persistent link: https://www.econbiz.de/10008668712
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Solution selling on high technology products
Sharma, Arun; Iyer, Gopalkrishnan R.; Evanschitzky, Heiner - In: Marketing von Solutions : innovative Ansätze und Best …, (pp. 61-82). 2010
Persistent link: https://www.econbiz.de/10008732090
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Predictive power of personal factors in studying students' perception of sales profession in Poland
Bahhouth, Victor; Spillan, John E.; Józefowski, Bartosz - In: Journal of East-West business 17 (2011) 4, pp. 195-212
Persistent link: https://www.econbiz.de/10009501241