//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
First National Bank of Chicago...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
20,012
Relationship marketing
20,011
Qualitätsmanagement
12,034
Quality management
11,457
Consumer behaviour
8,456
Konsumentenverhalten
8,456
Customer satisfaction
5,576
Kundenzufriedenheit
5,575
Dienstleistungsqualität
5,518
Service quality
5,514
Brand management
2,387
Markenführung
2,387
Lieferantenmanagement
2,029
Supplier relationship management
2,029
Social Web
1,855
Social web
1,855
Theorie
1,808
Brand image
1,803
Markenimage
1,803
Theory
1,803
Product quality
1,669
Produktqualität
1,669
USA
1,657
United States
1,632
Marketingmanagement
1,509
Marketing management
1,498
Electronic Commerce
1,483
E-commerce
1,460
Online-Marketing
1,453
Internet marketing
1,447
Customer integration
1,337
Kundenintegration
1,334
Lieferkette
1,314
Supply chain
1,313
Confidence
1,304
Vertrauen
1,304
Einzelhandel
1,279
Retail trade
1,276
Kundenwert
1,257
Customer value
1,241
more ...
less ...
Online availability
All
Undetermined
11,465
Free
4,847
Type of publication
All
Article
24,183
Book / Working Paper
7,563
Journal
77
Type of publication (narrower categories)
All
Article in journal
21,730
Aufsatz in Zeitschrift
21,730
Aufsatz im Buch
2,316
Book section
2,316
Graue Literatur
988
Non-commercial literature
988
Working Paper
752
Arbeitspapier
743
Case study
493
Fallstudie
493
Collection of articles of several authors
443
Sammelwerk
443
Hochschulschrift
391
Conference paper
281
Konferenzbeitrag
281
Thesis
249
Aufsatzsammlung
235
Lehrbuch
159
Ratgeber
158
Guidebook
147
Textbook
146
Konferenzschrift
130
Conference proceedings
72
Collection of articles written by one author
64
Sammlung
64
Reprint
58
Handbook
55
Handbuch
55
Glossar enthalten
42
Glossary included
42
Amtsdruckschrift
41
Government document
41
Bibliografie
29
Bibliographie
22
Festschrift
20
Mehrbändiges Werk
19
Multi-volume publication
19
Interview
18
Bibliografie enthalten
16
Bibliography included
16
more ...
less ...
Language
All
English
German
9,875
Undetermined
516
French
92
Polish
34
Italian
29
Spanish
25
Russian
15
Swedish
13
Czech
11
Danish
5
Dutch
5
Romanian
4
Bulgarian
2
Portuguese
2
Slovak
2
Bosnian
1
Finnish
1
Croatian
1
Hungarian
1
Latvian
1
Macedonian
1
Multiple languages
1
Norwegian
1
Slovenian
1
Serbian
1
Turkish
1
Ukrainian
1
Chinese
1
more ...
less ...
Author
All
Antony, Jiju
135
Kumar, V.
78
Devadasan, S. R.
60
Han, Heesup
56
Rahman, Zillur
56
Verhoef, Peter C.
55
Talib, Faisal
52
Hollebeek, Linda D.
50
Dale, Barrie G.
42
Tuominen, Kari
42
Palmatier, Robert W.
40
Smith, Alan D.
40
Shahin, Arash
39
Kumar, Vikas
38
Mattila, Anna S.
38
Gil Saura, Irene
37
Madhani, Pankaj M.
37
Cudney, Elizabeth A.
36
Homburg, Christian
35
Svensson, Göran
35
Mittal, Vikas
32
Prentice, Catherine
32
Thaichon, Park
32
Van den Poel, Dirk
32
Sampaio, Paulo
31
Garza-Reyes, Jose Arturo
30
Loureiro, Sandra Maria Correia
30
Malmberg, Lasse
30
Wiele, Ton van der
30
Sheth, Jagdish N.
28
Grewal, Dhruv
27
Neslin, Scott A.
27
Tarí, Juan José
27
Dahlgaard, Jens Jörn
26
Grönroos, Christian
26
Murugesh, R.
26
Quach, Sara
26
Vrontis, Demetris
26
Agnihotri, Raj
25
Aksoy, Lerzan
25
more ...
less ...
Institution
All
IGI Global
36
OECD
36
National Bureau of Economic Research
29
Hochschulrektorenkonferenz
18
Springer Fachmedien Wiesbaden
14
American Marketing Association
10
OECD / Environment Directorate
9
World Bank
9
Harvard Graduate School of Business Administration
8
American Society for Quality
6
Deutsches Institut für Normung
6
Erasmus Research Institute of Management
6
European Association of Agricultural Economists
6
Organisation for Economic Co-operation and Development
6
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
6
AMACOM
5
Edward Elgar Publishing
5
Information Resources Management Association
5
Taylor and Francis.
5
Shaker Verlag
4
UNIDO
4
USA / General Accounting Office
4
Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
4
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
4
Weltbank
4
Advanced Institute of Management Research <London>
3
Books on Demand GmbH <Norderstedt>
3
European Centre for the Development of Vocational Training
3
Institute for Systems Research <Maribor>
3
International Trade Centre
3
Logos Verlag Berlin
3
NetLibrary, Inc
3
RWTH Aachen
3
Springer-Verlag GmbH
3
Svenska Handelshögskolan <Helsinki>
3
Taylor and Francis
3
Universität Freiburg <Schweiz> / Internationales Institut für Management in Telekommunikation
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
American Society for Quality Control
2
Asian Productivity Organization
2
more ...
less ...
Published in...
All
Journal of business research : JBR
671
Journal of retailing and consumer services
592
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
588
International journal of productivity and quality management : IJPQM
482
The TQM journal : the international review of organizational improvement
457
Industrial marketing management : the international journal for industrial and high-tech firms
418
International journal of quality & reliability management
413
International journal of production research
392
International journal of hospitality management
302
Total quality management & business excellence
272
International journal of production economics
249
The journal of services marketing
231
The service industries journal
209
The journal of business & industrial marketing
198
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
183
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
165
European journal of operational research : EJOR
160
International journal of electronic customer relationship management : IJECRM
144
Cogent business & management
136
International journal of contemporary hospitality management
135
Journal of marketing
128
International journal of services and operations management
123
Journal of hospitality marketing & management
123
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
Tourism management : research, policies, practice
119
International journal of quality and service sciences
114
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
110
Journal of service management
109
The journal of brand management : an international journal
109
SpringerLink / Bücher
106
Journal of retailing
105
Marketing intelligence & planning
100
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Service business
99
European journal of marketing : EJM
98
more ...
less ...
Source
All
ECONIS (ZBW)
31,233
USB Cologne (EcoSocSci)
507
USB Cologne (business full texts)
38
OLC EcoSci
27
EconStor
14
ArchiDok
2
RePEc
1
Other ZBW resources
1
more ...
less ...
Showing
1
-
10
of
31,823
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quality in Public Management: The Customer Perspective
Schedler, Kuno
;
Felix, Jürg
-
2000
This article presents reflections on the transposition of the private-sector concept of Total Quality Management (TQM) to the public sector.
Persistent link: https://www.econbiz.de/10005845145
Saved in:
2
Total quality management : customer orientation without marketing?
Stauss, Bernd
-
1993
Persistent link: https://www.econbiz.de/10000412469
Saved in:
3
Improving the economic competitveness of agricultural and agribusiness firms in a changing economic environment : quality, process management and information technology
Ortmann, Gerald F.
-
1997
Persistent link: https://www.econbiz.de/10000977600
Saved in:
4
Ein Prototypingmodell zur partizipativen Entwicklung von Informationssystemen
Velder, Barbara
-
1997
Persistent link: https://www.econbiz.de/10000976853
Saved in:
5
From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
- In:
Customer retention in the automotive industry : …
,
(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
Saved in:
6
Sales-related benefit-analysis of service quality investments : the moderating role of customer relationship type
Bruhn, Manfred
;
Georgi, Dominik
- In:
Service quality and management
,
(pp. 277-300)
.
1999
Persistent link: https://www.econbiz.de/10001407700
Saved in:
7
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
8
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
9
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
10
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->