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The influence of an organisation's corporate values on employees personal buying behaviour

Cambra-Fierro, Jesús; Polo-Redondo, Yolanda; Wilson, … - In: Journal of business ethics : JOBE 81 (2008) 1, pp. 157-167

Persistent link: https://www.econbiz.de/10003749155

Environmental respect : ethics or simply business? : a study in the small and medium enterprise (SME) context

Cambra-Fierro, Jesús; Hart, Susan; Polo-Redondo, Yolanda - In: Journal of business ethics : JOBE 82 (2008) 3, pp. 645-656

Persistent link: https://www.econbiz.de/10003779715

A relational approach of the supply function : extension to the new ventures phenomenon in the small and medium enterprise (SME) context

Cambra-Fierro, Jesús; Polo-Redondo, Yolanda - In: Journal of strategic marketing 17 (2009) 5, pp. 411-431

Persistent link: https://www.econbiz.de/10003916866

Influence of the standardization of a firm's productive process on the long-term orientation of its supply relationships : an empirical study

Polo-Redondo, Yolanda; Cambra-Fierro, Jesús - In: Industrial marketing management : the international … 37 (2008) 4, pp. 407-420

Persistent link: https://www.econbiz.de/10003733193

Short-term and long-term effects of touchpoints on customer perceptions

Cambra-Fierro, Jesús; Polo-Redondo, Yolanda; Trifu, Andreea - In: Journal of retailing and consumer services 61 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012581871

Investigating the role of customers’ perceptions of employee effort and justice in service recovery

Yani-de-Soriano, Mirella; Hanel, Paul H.P.; … - In: European Journal of Marketing 53 (2019) 4, pp. 708-732

Purpose The purpose of this paper is, first, to identify the relationship, if any, between customers’ perceptions of justice (functional element) and employee effort (symbolic element) and their effects on satisfaction and loyalty in the context of service recovery and, second, to determine...

Persistent link: https://www.econbiz.de/10012067903