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Organization theory : an integrative approach
Ford, Robert C.; Armandi, Barry R.; Heaton, Cherrill P. - 1988
Persistent link: https://www.econbiz.de/10000747739
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Achieving service excellence : strategies for healthcare
Fottler, Myron D.; Ford, Robert C.; Heaton, Cherrill P. - 2007 - 1. Indian ed.
Persistent link: https://www.econbiz.de/10004891826
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Managing hospitality organizations : achieving excellence in the guest experience
Ford, Robert C.; Sturman, Michael C. - 2024 - Third edition
"Welcome to Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, THIRD EDITION. This new edition, like the two prior editions, continues to be based on the principles of guestology, and that means we practice in writing this book what we teach in class. So, we sought...
Persistent link: https://www.econbiz.de/10014528238
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The past, present, and future of dynamic performance research
Sturman, Michael C. - In: Research in personnel and human resources management : … 26 (2007), pp. 49-110
Persistent link: https://www.econbiz.de/10003835708
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Friends to grow and foes to know : lessons in successful stakeholder management from Orlando ; an interview with William C. Peeper, President (retired), Orlando/Orange County Conve...
Peeper, William C.; Ford, Robert C. - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 696-712
Persistent link: https://www.econbiz.de/10009267060
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Prime time : the strategic use of subconscious priming to enhance customer satisfaction
Ford, Robert C. - In: Business horizons 57 (2014) 2, pp. 269-277
Persistent link: https://www.econbiz.de/10010358714
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Combining performance, learning, and behavioral goals to match job with person : three steps to enhance employee performance with goal setting
Ford, Robert C. - In: Business horizons 60 (2017) 3, pp. 345-352
Persistent link: https://www.econbiz.de/10011756800
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When perception is reality, there is more than one reality : The formation and effects of pay‐for‐performance perceptions
Park, Sanghee; Sturman, Michael C. - In: Personnel Psychology 75 (2021) 3, pp. 529-555
Persistent link: https://www.econbiz.de/10012636527
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Decimal dust, significant digits, and the search for stars
Bedeian, Arthur G.; Sturman, Michael C.; Streiner, David L. - In: Organizational research methods : ORM 12 (2009) 4, pp. 687-694
Persistent link: https://www.econbiz.de/10003897841
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A tale of three perspectives : examining post hoc statistical techniques for detection and correction of common method variance
Richardson, Hettie A.; Simmering, Marcia J.; Sturman, … - In: Organizational research methods : ORM 12 (2009) 4, pp. 762-800
Persistent link: https://www.econbiz.de/10003897905