Purpose: This study aims to develop a comprehensive adoption model that combines constructs from various theories and tests these theories against each other. The study combines a technology acceptance model, innovation diffusion theory and risk theory. It develops this model in a smart home...

Purpose: The use of meta-analysis in information systems (IS) research has increased. Because this research domain has matured and an increasing number of empirical studies have become available, meta-analysis is now perceived as a useful approach to synthesize an increasing body of empirical...

Scholarly understanding of customer journeys has evolved from a linear, single service provider perspective to encompass complex service delivery networks that involve multiple touchpoints governed by various service providers. This intricate setting often gives rise to experiential pain points...