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1
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
2
Preference and satisfaction level of consumers towards mobile network services
Murali, Regeena J.
;
Thangavel, N.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 247-256
Persistent link: https://www.econbiz.de/10011419774
Saved in:
3
Gap analysis between the customer's expectations and satisfaction of real estate sector using the SERVQUAL model
Narendra Singh
;
Gupta, Mukul
;
Singh, Pushpa
- In:
International journal of Indian culture and business …
25
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012940082
Saved in:
4
FinTech and commercial banks' performance in China : a leap forward or survival of the fittest?
Chen, Xihui
;
You, Xuyuan
;
Chang, Victor
- In:
Technological forecasting & social change : an …
166
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012693355
Saved in:
5
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
6
Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr Daphne
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012440308
Saved in:
7
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Saved in:
8
The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
Kosiba, John Paul Basewe
;
Acheampong, Audrey
;
Adeola, Ogechi
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238352
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9
Exploring service quality : a critical review of literature
Bandyopadhyay, Nirmalya
- In:
International journal of Indian culture and business …
13
(
2016
)
3
,
pp. 358-377
Persistent link: https://www.econbiz.de/10011665095
Saved in:
10
Store attribute(s) preference of customers towards organised food and grocery retail outlets : a gap analysis
Anuradha, A.
;
Viswanathan, V.
- In:
International journal of business excellence
10
(
2016
)
1
,
pp. 120-138
Persistent link: https://www.econbiz.de/10011665108
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