Purpose – The purpose of this paper is to introduce the special issue that critically examines topics informing long-standing disputes concering the status of theory and practice in management studies. Contributions explore the character of the imputed relationship between theory and practice....

ABSTRACTThis study is an in-depth empirical investigation that seeks to compare consumer expectations to perceptions in the delivery of service within community banks in the southern United States. It has as its aim to develop a useful instrument to evaluate service quality by comparing consumer...