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Einfluss der internen Qualität...
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Dienstleistungsqualität
19,198
Service quality
19,134
Customer satisfaction
12,778
Kundenzufriedenheit
12,728
Arbeitszufriedenheit
11,495
Job satisfaction
11,359
Erfolgsfaktor
10,470
Success factor
9,785
Konsumentenverhalten
6,903
Consumer behaviour
6,899
Beziehungsmarketing
6,425
Relationship marketing
6,408
USA
3,058
United States
2,987
Qualitätsmanagement
2,731
Quality management
2,698
Employee retention
2,653
Mitarbeiterbindung
2,652
Wirtschaftsprüfung
2,484
Financial audit
2,475
Arbeitsverhalten
2,417
Work behaviour
2,412
Unternehmensberatung
2,384
Consultancy services
2,152
Satisfaction
2,061
Leistungsmotivation
2,041
Work motivation
2,026
Krankenhaus
1,968
Hospital
1,956
Unternehmenserfolg
1,791
Führungsstil
1,746
Personalmanagement
1,739
Human Resource Management
1,736
Leadership style
1,734
Firm performance
1,716
Emotion
1,578
Health care
1,574
Gesundheitsversorgung
1,568
job satisfaction
1,556
Arbeitskräfte
1,554
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11,378
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Ratgeber
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Bryson, Alex
90
Han, Heesup
84
Siciliani, Luigi
76
Propper, Carol
56
Mattila, Anna S.
55
Karatepe, Osman M.
53
Straume, Odd Rune
52
Clark, Andrew E.
50
Hanushek, Eric Alan
45
Prybutok, Victor R.
44
Rivkin, Steven G.
43
Usman, Osly
43
Siddiqui, Danish Ahmed
40
Keuschnigg, Christian
39
Mittal, Vikas
39
Svensson, Göran
39
Bakker, Arnold B.
37
Brekke, Kurt R.
37
Grund, Christian
37
Shahin, Arash
37
Drydakis, Nick
36
Gil Saura, Irene
36
Gravelle, Hugh
36
Prentice, Catherine
36
Wong, IpKin Anthony
36
Homburg, Christian
34
Hyun, Sunghyup Sean
34
Antony, Jiju
33
Sousa-Poza, Alfonso
33
Heywood, John S.
31
Kim, Woo Gon
31
McColl-Kennedy, Janet R.
31
Oswald, Andrew J.
31
Park, Jungkun
31
Aksoy, Lerzan
30
Green, Francis
30
Pathak, Parag A.
29
Qu, Hailin
29
Edvardsson, Bo
28
Hanushek, Eric A.
28
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National Bureau of Economic Research
221
OECD
55
IGI Global
39
Institute for the Study of Labor (IZA)
24
Springer Fachmedien Wiesbaden
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World Bank
23
Harvard Business Review Press
21
Edward Elgar Publishing
16
Internationale Arbeitsorganisation
12
World Bank Group
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Springer International Publishing
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European Foundation for the Improvement of Living and Working Conditions
9
Verlag Dr. Kovač
9
RWTH Aachen
8
Taylor and Francis.
8
Forschungsinstitut zur Zukunft der Arbeit
7
Harvard Graduate School of Business Administration
7
Information Resources Management Association
7
Books on Demand GmbH <Norderstedt>
6
Erasmus Research Institute of Management
6
Eric Cuvillier <Firma>
6
Faculteit Economie en Bedrijfskunde, Universiteit Gent
6
Hochschulrektorenkonferenz
6
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
6
Technische Universität Dresden
6
UNDP
6
Weltbank
6
Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
5
Friedrich-Schiller-Universität Jena
5
Project Management Institute
5
CESifo
4
Centre on Transnational Corporations
4
Department of Economics, McMaster University
4
ELMIA-Forstmesse <1977, Jönköping>
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Forschungsinstitut zur Zukunft der Arbeit <Bonn>
4
Gottfried Wilhelm Leibniz Universität Hannover
4
HAL
4
Internationales Arbeitsamt
4
NetLibrary, Inc
4
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International journal of hospitality management
729
Journal of business research : JBR
596
Journal of retailing and consumer services
553
The service industries journal
426
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
311
International journal of contemporary hospitality management
295
Journal of vocational behavior
290
The journal of services marketing
286
Discussion paper series / IZA
285
Tourism management : research, policies, practice
263
Cogent business & management
244
The international journal of human resource management
244
Working paper / National Bureau of Economic Research, Inc.
230
Journal of hospitality marketing & management
226
NBER working paper series
221
Journal of travel and tourism marketing
216
The TQM journal : the international review of organizational improvement
199
NBER Working Paper
198
IZA Discussion Papers
194
International journal of productivity and quality management : IJPQM
183
Industrial marketing management : the international journal for industrial and high-tech firms
182
Auditing : a journal of practice & theory
180
Journal of air transport management
176
SpringerLink / Bücher
171
Journal of business ethics : JOBE
167
Services marketing quarterly
166
Service business
153
Health care management review : HCM review
151
IZA Discussion Paper
147
Journal of service research : JSR
147
International journal of quality & reliability management
146
International journal of human resource management
142
International journal of project management : the journal of The International Project Management Association
137
International journal of services and operations management
130
Journal of Asian finance, economics and business : JAFEB
129
Total quality management & business excellence
128
International journal of quality and service sciences
127
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
127
Journal of service management
124
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
122
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ECONIS (ZBW)
47,850
EconStor
834
USB Cologne (EcoSocSci)
767
RePEc
187
BASE
93
Other ZBW resources
51
USB Cologne (business full texts)
47
OLC EcoSci
40
ArchiDok
4
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Showing
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date (oldest first)
1
The unattended effects of satisfying professional services clients : the influence of client satisfaction and attitudinal congruence on employee retention
Frey, Regina Viola
;
Bayón, Tomás
-
2011
Persistent link: https://www.econbiz.de/10010191062
Saved in:
2
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
Saved in:
3
Assessing clients' satisfaction with the service quality of construction consultants in Lagos, Nigeria
Dosumu, Oluwaseun Sunday
;
Aigbavboa, Clinton
- In:
African journal of science, technology, innovation and …
11
(
2019
)
6
,
pp. 771-779
Persistent link: https://www.econbiz.de/10012173324
Saved in:
4
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
5
A study on job satisfaction in the consultancy industry
Sivanandam, Prasanna
;
Gayathri Gunabalan
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 429-435
Persistent link: https://www.econbiz.de/10012504927
Saved in:
6
The impact of internal marketing on employee job satisfaction and customer satisfaction : empirical evidence from restaurant industry of Saudi Arabia
Sohail, M. Sadiq
- In:
Middle East journal of management : MEJM
5
(
2018
)
4
,
pp. 321-339
Persistent link: https://www.econbiz.de/10011979554
Saved in:
7
The impact of internal marketing on employee job satisfaction in the banking sector of Bangladesh
Yesmin, Rexona
- In:
Bank parikrama : a journal of banking & finance : …
42
(
2017
)
1/2
,
pp. 117-136
Persistent link: https://www.econbiz.de/10012023605
Saved in:
8
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
9
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
10
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
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