//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Finding the right words : the...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
48
Konsumentenverhalten
46
Beziehungsmarketing
38
Relationship marketing
38
Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
11
Germany
11
Internet marketing
11
Kundenzufriedenheit
11
Online-Marketing
11
Deutschland
10
E-commerce
10
Electronic Commerce
10
Lieferantenmanagement
9
Supplier relationship management
9
Theorie
9
Theory
9
Dienstleistungssektor
8
Digitalisierung
8
Digitization
8
Service industry
8
Estimation
7
Kundenwert
7
Schätzung
7
Customer value
6
Distribution channel
6
Marketing management
6
Marketingmanagement
6
USA
6
United States
6
Verbraucherzufriedenheit
6
Vertriebsweg
6
Advertising effects
5
Arbeitszufriedenheit
5
Customer integration
5
Dienstleistung
5
Innovation
5
Kundenintegration
5
Online retailing
5
more ...
less ...
Online availability
All
Free
42
Undetermined
39
Type of publication
All
Article
86
Book / Working Paper
46
Type of publication (narrower categories)
All
Article in journal
61
Aufsatz in Zeitschrift
61
Hochschulschrift
13
Aufsatz im Buch
10
Book section
10
Graue Literatur
8
Non-commercial literature
8
Arbeitspapier
7
Thesis
7
Working Paper
7
Aufsatzsammlung
3
Collection of articles of several authors
3
Sammelwerk
3
research-article
3
Article
2
Collection of articles written by one author
2
Sammlung
2
Amtliche Publikation
1
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
German
45
Undetermined
25
Author
All
Schumann, Jan Hendrik
59
Wangenheim, Florian von
51
Bayón, Tomás
21
Wangenheim, Florian v.
14
Wangenheim, Florian V.
12
Wünderlich, Nancy V.
11
Evanschitzky, Heiner
8
Anderl, Eva
6
Mende, Martin
5
Schumann, Jan H.
5
Ates, Zelal
4
Büttgen, Marion
4
Heß, Nicole Jasmin
4
Hüttel, Björn Armin
4
Klapdor, Sebastian
4
Komor, Marcin
4
Michel, Stefan
4
März, Armin
4
Nagel, Christian Siegfried Anton
4
Scherer, Anne
4
Schubach, Sebastian
4
Scott, Maura L.
4
Zimmer, Marcus
4
Ackermann, Sebastian
3
Baumeister, Christoph
3
Gross, Jana
3
Lentz, Patrick
3
Ranjan, Kumar Rakesh
3
Read, Stuart
3
Stringfellow, Anne
3
Totzek, Dirk
3
Volz, Julian
3
Widjaja, Thomas
3
Becker, Ingo Frank
2
Bidler, Margarita
2
Block, Jörn
2
Bongers, Franziska M.
2
Brock, Jürgen Kai-Uwe
2
Eggert, Curd-Georg
2
Groene, Nicole
2
more ...
less ...
Institution
All
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
5
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien / Copyright
1
Kantar Public
1
Springer-Verlag GmbH
1
TU <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Technische Universität München / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Technische Universität <München> / Fakultät für Wirtschaftswissenschaften / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Technische Universität <München> / Lehrstufl für Dienstleistungs- und Technologiemarketing
1
Universität Passau
1
Visionary Analytics, UAB
1
more ...
less ...
Published in...
All
Working paper / International University in Germany, School of Business Administration
12
Journal of service research : JSR
9
Journal of business research : JBR
8
Journal of retailing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
MSI reports : working paper series
4
TU München - Lehrstuhl für Dienstleistungs- und Technologiemarketing: Publikationen
4
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Creativity and Innovation Management
2
International Marketing Review
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of service research
2
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
2
Schmalenbach business review : sbr
2
SpringerLink / Bücher
2
Three Essays on the marketing of innovations : community collaboration, strategy at product launch, and customers’ post-adoption experience of really new products
2
Three essays on new challenges and opportunities for marketing in an evolving technological environment
2
Three essays on success factors of digital and non-digital services
2
AMS review : official publication of the Academy of Marketing Science
1
Applied marketing science / Angewandte Marketingforschung
1
Arbeitsbericht
1
Asia Pacific journal of management
1
California management review
1
EXFED Working Paper Series
1
European Journal of Marketing
1
Gabler Research / Applied Marketing Science /Angewandte Marketingforschung
1
Gabler Research / Applied marketing science / Angewandte Marketingforschung
1
Gabler research
1
International marketing review
1
J. of the Acad. Mark. Sci. (2007) 35:233–249
1
J. of the Acad. Mark. Sci. (2007) 35:233–249, S. 233 ff
1
Journal of Business Research ; 60 (2007) 690–697
1
Journal of Marketing ;Vol. 72 (May 2008), 82–93
1
Journal of Marketing,Vol. 71 (October 2007), 36–47
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of advertising research
1
more ...
less ...
Source
All
ECONIS (ZBW)
108
USB Cologne (business full texts)
9
Other ZBW resources
6
USB Cologne (EcoSocSci)
5
EconStor
2
OLC EcoSci
2
Showing
1
-
10
of
132
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How to use multichannel behavior to predict online conversions : behavior patterns across online channels inform strategies for turning users into paying customers
Klapdor, Sebastian
;
Anderl, Eva
;
Schumann, Jan Hendrik
; …
- In:
Journal of advertising research
55
(
2015
)
4
,
pp. 433-442
Persistent link: https://www.econbiz.de/10011429169
Saved in:
2
Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
Saved in:
3
Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
Saved in:
4
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
5
Targeted online advertising : using reciprocity appeals to increase acceptance among users of free web services
Schumann, Jan Hendrik
;
Wangenheim, Florian von
;
Groene, …
- In:
Journal of marketing
78
(
2014
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10010250075
Saved in:
6
Technology mediation in service delivery : a new typology and an agenda for managers and academics
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Technovation : the international journal of …
32
(
2012
)
2
,
pp. 133-143
Persistent link: https://www.econbiz.de/10009537264
Saved in:
7
Mapping the customer journey : lessons learned from graph-based online attribution modeling
Anderl, Eva
;
Becker, Ingo Frank
;
Wangenheim, Florian von
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
3
,
pp. 457-474
Persistent link: https://www.econbiz.de/10011596851
Saved in:
8
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
9
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
10
How you remind me! : the influence of mobile push notifications on success rates in last-minute bidding
März, Armin
;
Lachner, Michael
;
Heumann, Christian
; …
- In:
Journal of interactive marketing : a quarterly …
54
(
2021
),
pp. 11-24
Persistent link: https://www.econbiz.de/10012592150
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->