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EVALUATING THE IMPACT OF BANKI...
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Service quality
19,124
Dienstleistungsqualität
19,069
Customer satisfaction
12,768
Kundenzufriedenheit
12,693
Consumer behaviour
8,482
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8,481
Beziehungsmarketing
6,383
Relationship marketing
6,382
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4,633
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4,444
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2,403
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2,402
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2,351
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2,329
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1,772
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1,771
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1,511
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1,338
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1,338
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1,296
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1,294
Customer service
1,260
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1,254
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1,213
Health care system
1,206
Arbeitszufriedenheit
1,201
Job satisfaction
1,198
Theorie
1,179
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1,178
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1,167
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1,126
Dienstleistungssektor
1,086
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Han, Heesup
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52
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49
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45
Usman, Osly
44
Prybutok, Victor R.
43
Rivkin, Steven G.
43
Gil Saura, Irene
39
Mittal, Vikas
39
Svensson, Göran
38
Gravelle, Hugh
35
Prentice, Catherine
35
Shahin, Arash
35
Brekke, Kurt R.
34
Wong, IpKin Anthony
32
Jang, Soocheong
31
Aksoy, Lerzan
30
McColl-Kennedy, Janet R.
30
Staiger, Douglas
30
Hyun, Sunghyup Sean
29
Pathak, Parag A.
29
Söderlund, Magnus
29
Hanushek, Eric A.
28
Edvardsson, Bo
27
Gustafsson, Anders
27
Prayag, Girish
27
Rockoff, Jonah E.
27
Sparks, Beverley
27
Figlio, David N.
26
Homburg, Christian
26
Balaji, M. S.
25
Ringle, Christian M.
25
Das, Jishnu
24
Kane, Thomas J.
24
Keiningham, Timothy
24
Park, Jungkun
24
Rahman, Zillur
24
Zhang, Min
24
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IGI Global
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Springer Fachmedien Wiesbaden
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8
Faculteit Economie en Bedrijfskunde, Universiteit Gent
6
Hochschulrektorenkonferenz
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Edward Elgar Publishing
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Taylor and Francis.
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Weltbank
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Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
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Eric Cuvillier <Firma>
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European Foundation for the Improvement of Living and Working Conditions
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European Organization for Quality Control
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Fraunhofer-Institut für System- und Innovationsforschung
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Friedrich-Schiller-Universität Jena
2
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2
Harvard Graduate School of Business Administration
2
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Journal of retailing and consumer services
602
International journal of hospitality management
582
Journal of business research : JBR
517
The service industries journal
368
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
261
Journal of travel and tourism marketing
229
International journal of contemporary hospitality management
222
NBER working paper series
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190
Auditing : a journal of practice & theory
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Services marketing quarterly
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Cogent business & management
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Journal of air transport management
161
The TQM journal : the international review of organizational improvement
154
Journal of service research : JSR
141
Discussion paper series / IZA
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International journal of productivity and quality management : IJPQM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Service business
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International journal of quality & reliability management
122
International journal of quality and service sciences
122
Psychology & marketing
122
Journal of service management
121
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Tourism management perspectives : TMP
115
International journal of services and operations management
111
Total quality management & business excellence
108
Health care management review : HCM review
107
Journal of the Academy of Marketing Science
105
Quality management journal : QMJ
98
The accounting review : a publication of the American Accounting Association
97
Journal of retailing
93
The international journal of bank marketing : IJBM
93
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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EconStor
309
RePEc
97
BASE
94
USB Cologne (EcoSocSci)
75
Other ZBW resources
63
USB Cologne (business full texts)
8
ArchiDok
5
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1
Developing student satisfaction
perception
model for public and private universities in Malaysia
Hussain Ali Bekhet
;
Al-Alak, Basheer A.
;
El Refae, Ghaleb A.
- In:
International journal of economics and business research
7
(
2014
)
4
,
pp. 404-418
Persistent link: https://www.econbiz.de/10011312833
Saved in:
2
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
3
Understanding antecedents of consumer
loyalty
toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina
;
Tavera Mesías, Juan …
- In:
Journal of international consumer marketing
34
(
2022
)
3
,
pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
Saved in:
4
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
5
Spectator
perception
of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu
;
Yim, Brian H.
;
Byon, Kevin K.
;
Yu, Jea-Gu
; …
- In:
International journal of sports marketing & sponsorship
17
(
2016
)
2
,
pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
Saved in:
6
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
7
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and
loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
Service quality, customer satisfaction and
loyalty
in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
Saved in:
10
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
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