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Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction

Liu, Matthew Tingchi; Yan, Li; Phau, Ian; Pérez, Andrea; … - In: European journal of marketing : EJM 50 (2016) 3/4, pp. 464-487

Persistent link: https://www.econbiz.de/10011574451

Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction

Liu, Matthew Tingchi; Yan, Li; Phau, Ian; Perez, Andrea; … - In: European Journal of Marketing 50 (2016) 3/4, pp. 464-487

Purpose This study aims to investigate the main and interactive effects of three employee attributes, namely, employee friendliness, helpfulness and respectfulness, on customer satisfaction in Mainland China. Design/methodology/approach A 2 × 2 × 2 between-subjects experimental design enabled...

Persistent link: https://www.econbiz.de/10014723489

Young consumers' motives for using SMS and perceptions towards SMS advertising

Phau, Ian; Teah, Min - In: Direct marketing : an international journal 3 (2009) 2, pp. 97-108

Persistent link: https://www.econbiz.de/10003936993

Devil continues to wear "counterfeit" Prada : a tale of two cities

Teah, Min; Phau, Ian; Huang, Yu-an - In: The journal of consumer marketing 32 (2015) 3, pp. 176-189

Persistent link: https://www.econbiz.de/10011376747

Consumer attitudes towards luxury fashion apparel made in sweatshops

Phau, Ian; Teah, Min; Chuah, Joe - In: Journal of fashion marketing and management 19 (2015) 2, pp. 169-187

Persistent link: https://www.econbiz.de/10011316418

Pirating Pirates of the Caribbean : the curse of cyberspace

Phau, Ian; Teah, Min; Lwin, Michael - In: Journal of marketing management : MM 30 (2014) 3/4, pp. 312-333

Persistent link: https://www.econbiz.de/10010345674

Conceptualising consumer regiocentrism : examining consumers' willingness to buy products from their own region

Lee, Wai Jin; Cheah, Isaac; Phau, Ian; Teah, Min; … - In: Journal of retailing and consumer services 32 (2016), pp. 78-85

Persistent link: https://www.econbiz.de/10011556631

Targeting buyers of counterfeits of luxury brands: a study on attitudes of Singaporean consumers

Phau, Ian; Teah, Min; Lee, Agnes - In: Journal of targeting, measurement and analysis for marketing 17 (2009) 1, pp. 3-15

Persistent link: https://www.econbiz.de/10003830409

The "timber box" effect for premium wines

Sung, Billy; Crawford, Robert; Teah, Min; Stankovic, … - In: Journal of retailing and consumer services 54 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012238348

Brand prominence in luxury consumption : will emotional value adjudicate our longing for status?

Butcher, Luke; Phau, Ian; Teah, Min - In: The journal of brand management : an international journal 23 (2016) 6, pp. 701-715

Persistent link: https://www.econbiz.de/10011625286

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