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Investigation and modelling lean six sigma barriers in service industries : a hybrid ISM-Fuzzy MICMAC approach

Abu-Salim, Taghreed; Agarwal, Puneet; Abu Elrub, Eman; … - In: Measuring business excellence 27 (2023) 3, pp. 379-402

Persistent link: https://www.econbiz.de/10014338480

The impact of social and organisational capital on service innovation capability during COVID-19 : the mediating role of strategic environmental scanning

Blaique, Lama; Abu-Salim, Taghreed; Mir, Farzana Asad; … - In: European journal of innovation management 27 (2024) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10014500954

Does human capital mediate the relationship between digital competence and service innovation capability? : evidence from the UAE during covid-19 pandemic

Blaique, Lama; Abu-Salim, Taghreed; Mir, Farzana Asad - In: International journal of innovation science 16 (2024) 4, pp. 709-730

Persistent link: https://www.econbiz.de/10015069877

Gender in service quality expectations in hospitals

Abu-Salim, Taghreed; Mustafa, Nermeen; Onyia, Okey Peter; … - In: International Journal of Quality and Service Sciences 11 (2019) 4, pp. 604-619

Purpose: Despite evidence largely confirming gender-based differences in service quality perceptions in healthcare, little research has considered patients’ expectations. This study aims to examine the gender-based differences in both the affective and cognitive components of customers’...

Persistent link: https://www.econbiz.de/10012185824

New trends in financial service delivery and corporate/individual customers′ financial adjustments consequent upon the COVID-19 global pandemic

Onyia, Okey Peter - In: Journal of financial services marketing 26 (2021) 4, pp. 203-204

Persistent link: https://www.econbiz.de/10012666960

Towards a universal model of internet banking adoption : initial conceptualization

Harrison, Tina Suzanne; Onyia, Okey Peter; Tagg, Stephen K. - In: The international journal of bank marketing : IJBM 32 (2014) 7, pp. 647-687

Persistent link: https://www.econbiz.de/10010423921

Fast, furious and focused approach to Covid-19 response : an examination of the financial and business resilience of the UAE logistics industry

Sundarakani, Balan; Onyia, Okey Peter - In: Journal of financial services marketing 26 (2021) 4, pp. 237-258

Persistent link: https://www.econbiz.de/10012667037

Disruptions, innovations and transformations in the global financial services market : the impacts of emerging cybersecurity, geopolitical and sustainability risks

Onyia, Okey Peter; Jasman Tuyon - In: Journal of financial services marketing 28 (2023) 4, pp. 627-630

Persistent link: https://www.econbiz.de/10014478941

Sustainable financial services : reflection and future perspectives

Jasman Tuyon; Onyia, Okey Peter; Aidi Ahmi; Huang, … - In: Journal of financial services marketing 28 (2023) 4, pp. 664-690

Persistent link: https://www.econbiz.de/10014479023

Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009-2022)

Bhaskar, Ratikant; Onyia, Okey Peter; Pandey, Dharen Kumar - In: Journal of financial services marketing 28 (2023) 4, pp. 724-747

Persistent link: https://www.econbiz.de/10014479045