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From multi-channel retailing to omni-channel retailing : introduction to the special issue in multi-channel retailing

Verhoef, Peter C.; Kannan, P. K.; Inman, J. Jeffrey - In: Journal of retailing 91 (2015) 2, pp. 174-181

Persistent link: https://www.econbiz.de/10011308953

Toward Cross-Channel Management : A Comprehensive Guideline for Retail Firms

Brunner, Felix - 2014

In the age of cross-channel commerce, successful firms must identify, develop, and implement the right cross-channel services to attract and satisfy their target customers. This book aims to assist multi-channel players to increase their company's performance and enhance their overall value...

Persistent link: https://www.econbiz.de/10012690530

Consumer return policies in omnichannel operations

Nageswaran, Leela; Cho, Soo-Haeng; Scheller-Wolf, Alan - In: Management science : journal of the Institute for … 66 (2020) 12, pp. 5558-5575

Persistent link: https://www.econbiz.de/10012391392

Forays into omnichannel : an online retailer's strategies for managing product returns

Mandal, Prasenjit; Basu, Preetam; Saha, Kushal - In: European journal of operational research : EJOR 292 (2021) 2, pp. 633-651

Persistent link: https://www.econbiz.de/10012502386

Online retail returns management : integration within an omni-channel distribution context

Bernon, Michael; Cullen, John; Gorst, Jonathan - In: International journal of physical distribution & … 46 (2016) 6/7, pp. 584-605

Persistent link: https://www.econbiz.de/10011588029

The value of rapid delivery in omnichannel retailing

Fisher, Marshall L.; Gallino, Santiago; Xu, Joseph Jiaqi - In: Journal of marketing research 56 (2019) 5, pp. 732-748

Persistent link: https://www.econbiz.de/10012177633

How omni-channel can be the future of retailing

Chopra, Sunil - In: Decision 43 (2016) 2, pp. 135-144

Persistent link: https://www.econbiz.de/10011534302

Service integration in omnichannel retailing and its impact on customer experience

Quach, Sara; Barari, Mojtaba; Moudrý, Dann Vit; Quach, Ken - In: Journal of retailing and consumer services 65 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013169715

Change in technology-enabled omnichannel customer experiences in-store

Alexander, Bethan; Kent, Anthony - In: Journal of retailing and consumer services 65 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013169724

Omni-channel strategy for an online retailer : considering experience service and shopping costs

Liu, Jinrong; Xu, Qi; Zhang, Guoqing - In: INFOR : information systems and operational research 59 (2021) 2, pp. 232-256

Persistent link: https://www.econbiz.de/10012627117

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