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Class acts : service and inequality in luxury hotels
Sherman, Rachel - 2007
-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman …
Persistent link: https://www.econbiz.de/10012672502
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Service culture : a framework for hotel enterprises
Baytok, Ahmet; Zorlu, Özcan; Avan, Ali - In: Hospitality & Tourism : managerial perspectives & practices, (pp. 75-91). 2020
Persistent link: https://www.econbiz.de/10012501827
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Guidelines for enhancing the effective management of hotel enterprises
Kobyak, Marina Viktorovna; Layko, Mikhail Yurevich - In: Journal of advanced research in law and economics : JARLE 6 (2015) 1/11, pp. 104-111
Persistent link: https://www.econbiz.de/10011721232
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Case study of sustainable service design in the hospitality industry
Chen, Yi-An; Chen, Chun Liang - In: Chinese management studies 16 (2022) 1, pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
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The importance of MICE services to the hotel industry and their value during the tourist low season
Ashrapov, Djamshid; Patterson, Ian - In: International Journal of Hospitality and Event Management 2 (2022) 3/4, pp. 292-310
Persistent link: https://www.econbiz.de/10014308030
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How innovation can influence customer satisfaction : case study of the Saccharum Hotel in Madeira
Cabral, Ana Melissa; Marques, João Paulo Coelho - In: International journal of innovation science 15 (2023) 1, pp. 80-93
Persistent link: https://www.econbiz.de/10013536564
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Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.; Bernal, Pedro Mir; Garraza, Teresa Sabada - In: Journal of hospitality marketing & management 33 (2024) 2, pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
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The effect of social media on hotels' business performance in the Lebanese hotel sector : effect of social media on hotels' business performance
Halawani, Firas Mohamad; Soh, Patrick Chin-Hooi; … - In: Journal of electronic commerce in organizations : the … 17 (2019) 3, pp. 54-70
Persistent link: https://www.econbiz.de/10012104280
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Market orientation and business performance : a study of interrelationships and effects in a small sized hotels within Lagos State Metropolis
Ladipo, P. K. A.; Rahim, A. Ganiyu; Oguntoyibo, C. Abayomi - In: Academic journal of economic studies 2 (2016) 4, pp. 98-119
Persistent link: https://www.econbiz.de/10011580387
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Service quality perceptions, online visibility, and business performance in rural lodging establishments
Melo, António J. D. V. T.; Hernández-Maestro, Rosa M.; … - In: Journal of travel research : a quarterly publication of … 56 (2017) 2, pp. 250-262
Persistent link: https://www.econbiz.de/10011637103