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The service encounter
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Bakker, Arnold B.
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54
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54
Frey, Bruno S.
53
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41
Winden, Frans A. A. M. van
41
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38
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37
Han, Heesup
36
Fehr, Ernst
34
Septianto, Felix
34
Falk, Armin
31
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30
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29
Sliwka, Dirk
29
Vandenberghe, Christian
29
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28
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28
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28
Kwan, Ho Kwong
27
Usman, Osly
27
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25
Hur, Won-Moo
25
Huy, Quy
25
Newman, Alexander
25
Shuck, Brad
25
Humphrey, Ronald H.
24
Johnson, Russell E.
24
Kim, Tae-Yeol
24
Srivastava, Shalini
24
Bosman, Ronald
23
Demerouti, Evangelia
23
Dur, Robert
23
Gupta, Vishal
23
Kosfeld, Michael
23
Reuben, Ernesto
23
Riphahn, Regina T.
23
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National Bureau of Economic Research
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IGI Global
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Edward Elgar Publishing
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Springer Fachmedien Wiesbaden
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Springer International Publishing
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AMACOM
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Harvard Business Review Press
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Taylor and Francis
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Théorie Économique, Modélisation, Application (THEMA), Université de Cergy-Pontoise
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Ekonomiska forskningsinstitutet <Stockholm>
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Journal of business research : JBR
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International journal of hospitality management
412
Journal of business ethics : JOBE
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Journal of vocational behavior
235
The international journal of human resource management
226
Journal of business and psychology
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Journal of managerial psychology
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Journal of retailing and consumer services
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Discussion paper series / IZA
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Leadership & organization development journal
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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International journal of human resource management
160
Academy of Management journal : AMJ
158
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
155
Tourism management : research, policies, practice
152
International journal of contemporary hospitality management
149
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
141
Cogent business & management
130
Journal of management : JOM
109
Journal of management & organization : JMO
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Human performance
105
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
103
Human relations
100
Journal of economic behavior & organization : JEBO
98
Personnel review
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Psychology & marketing
98
The service industries journal
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Administrative Sciences : open access journal
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CESifo working papers
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Management research review
92
International journal of organizational analysis
91
Pakistan journal of commerce and social sciences
91
IZA Discussion Paper
90
Group & organization management : an international journal
89
Journal of hospitality marketing & management
89
Employee relations
88
International journal of manpower
88
Journal of business ethics : JBE
88
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ECONIS (ZBW)
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EconStor
86
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RePEc
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OLC EcoSci
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BASE
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1
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
2
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
3
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
4
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
5
The place and role of (moral) anger in organizational behavior studies
Lindebaum, Dirk
;
Geddes, Deanna
- In:
Journal of organizational behavior : OB ; the internat. …
37
(
2016
)
5
,
pp. 738-757
Persistent link: https://www.econbiz.de/10011596685
Saved in:
6
Managers' affective expressions as determinants of employee responses to change
Wells, Rachael E.
;
Brockner, Joel
- In:
Affect and groups
,
(pp. 249-273)
.
2007
Persistent link: https://www.econbiz.de/10003780231
Saved in:
7
Select on conscientiousness and emotional stability
Barrick, Murray R.
;
Mount, Michael K.
- In:
Handbook of principles of organizational behavior : …
,
(pp. 19-39)
.
2009
Persistent link: https://www.econbiz.de/10003867154
Saved in:
8
Individual reactions to leadership succession in workgroups
Ballinger, Gary A.
;
Schoorman, F. David
- In:
Readings in organizational behavior
,
(pp. 394-417)
.
2010
Persistent link: https://www.econbiz.de/10003891039
Saved in:
9
How emotional labor influences worker pride, job satisfaction, and burnout : an examination of consumer complaint workers
Jin, Myung Hun
;
Guy, Mary E.
- In:
Public performance & management review
33
(
2009/10
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10003910353
Saved in:
10
Quality of work life as a mediator between emotional labor and work family interference
Cheung, Francis Yue-Lok
;
Tang, Catherine So-Kum
- In:
Journal of business and psychology
24
(
2009
)
3
,
pp. 245-255
Persistent link: https://www.econbiz.de/10003914324
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