Kapoor, Sunaina; Banerjee, Saikat; Signori, Paola - In: International Journal of Retail & Distribution Management 50 (2021) 2, pp. 276-298
Purpose: The role of retailers in influencing consumer attitude during a brand scandal is quite complex, as retailers are in direct contact with both marketers and consumers. The purpose of the exploratory research is to propose a theoretical model to capture the influences retailers exercise...