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Customer orientation of frontline employees and organizational commitment

Ifie, Kemefasu - In: The service industries journal 34 (2014) 8, pp. 699-714

Persistent link: https://www.econbiz.de/10010385540

How and when does top management interaction with customers impact customer satisfaction?

Ifie, Kemefasu - In: European journal of marketing 57 (2023) 5, pp. 1380-1406

Persistent link: https://www.econbiz.de/10014252295

Antecedents of adaptive selling among retail salespeople : a multilevel analysis

Simintiras, Antonis C.; Ifie, Kemefasu; Watkins, Alan J.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 419-428

Persistent link: https://www.econbiz.de/10009755352

Individual and contextual influences on the affective commitment of retail salespeople

Simintiras, Antonis; Watkins, Alan J.; Ifie, Kemefasu; … - In: Journal of marketing management : MM 28 (2012) 11/12, pp. 1377-1398

Persistent link: https://www.econbiz.de/10009702001

The effect of emotional positivity of brand-generated social media messages on consumer attention and information sharing

Oliveira, João S.; Ifie, Kemefasu; Sykora, Martin; … - In: Journal of business research : JBR 140 (2022), pp. 49-61

Persistent link: https://www.econbiz.de/10013040651

The dual threat of COVID-19 to health and job security : exploring the role of mindfulness in sustaining frontline employee-related outcomes

Xie, Junyi; Ifie, Kemefasu; Gruber, Thorsten - In: Journal of business research : JBR 146 (2022), pp. 216-227

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Organisational Adaptations : A Pluralistic Perspective

Adegbite, Oluwaseun E. - 2018

This book explores how enterprises adapt to challenges in their business environments. It focuses on the critical elements within organisations that every executive must address in order to remain competitive. It takes a pluralist approach in trying to broaden our knowledge on organisational...

Persistent link: https://www.econbiz.de/10012396361

Discount venture brands : self-congruity and perceived value-for-money?

Baker, Thomas L.; Chari, Simos; Daryanto, Ahmad; … - In: Journal of business research : JBR 116 (2020), pp. 412-419

Persistent link: https://www.econbiz.de/10012257635

Emotional intelligence in front-line/back-office employee relationships

Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; … - In: The journal of services marketing 31 (2017) 2, pp. 185-199

Persistent link: https://www.econbiz.de/10011654735

How service quality and outcome confidence drive pre-outcome word-of-mouth

Ifie, Kemefasu; Simintiras, Antonis C.; Dwivedi, Yogesh … - In: Journal of retailing and consumer services 44 (2018), pp. 214-221

Persistent link: https://www.econbiz.de/10011904399