//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An imitation game : supervisor...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Experiment
42,443
Relationship marketing
21,156
Beziehungsmarketing
20,459
Service quality
20,155
Dienstleistungsqualität
19,484
Consumer behaviour
15,740
Konsumentenverhalten
15,506
Customer satisfaction
14,492
Theorie
13,842
Theory
13,703
Kundenzufriedenheit
12,990
Arbeitsverhalten
8,272
Work behaviour
8,225
Leistungsmotivation
8,153
Work motivation
8,103
Arbeitskräfte
7,571
Workforce
7,570
Spieltheorie
6,509
Game theory
6,361
USA
6,314
United States
6,160
Job satisfaction
5,351
Arbeitszufriedenheit
5,349
Vertrauen
3,688
Confidence
3,662
Emotion
3,079
Motivation
2,998
Brand management
2,932
Markenführung
2,918
Verhaltensökonomik
2,775
Behavioral economics
2,752
Mitarbeiterbindung
2,752
Employee retention
2,750
experiment
2,701
Wirtschaftsprüfung
2,679
Financial audit
2,674
Führungsstil
2,663
Leadership style
2,659
Customer service
2,648
Quality management
2,626
more ...
less ...
Online availability
All
Undetermined
36,797
Free
33,698
Type of publication
All
Article
70,107
Book / Working Paper
39,728
Journal
93
Other
9
Type of publication (narrower categories)
All
Article in journal
61,199
Aufsatz in Zeitschrift
61,199
Working Paper
16,065
Graue Literatur
15,556
Non-commercial literature
15,556
Arbeitspapier
14,582
Aufsatz im Buch
5,007
Book section
5,007
research-article
2,286
Hochschulschrift
1,466
Collection of articles of several authors
945
Sammelwerk
945
Thesis
940
Aufsatzsammlung
636
Case study
596
Fallstudie
596
Conference paper
512
Konferenzbeitrag
512
Collection of articles written by one author
384
Sammlung
384
Konferenzschrift
288
Article
286
case-report
200
conceptual-paper
186
Ratgeber
181
Guidebook
168
review-article
153
Amtsdruckschrift
147
Government document
147
Lehrbuch
147
Reprint
146
Textbook
135
Conference proceedings
125
review
115
Systematic review
97
Übersichtsarbeit
97
Bibliografie enthalten
82
Bibliography included
82
viewpoint
80
Handbook
63
more ...
less ...
Language
All
English
German
11,855
Undetermined
3,260
French
433
Russian
176
Spanish
100
Polish
80
Italian
69
Swedish
50
Dutch
33
Czech
30
Danish
18
Lithuanian
18
Romanian
17
Croatian
13
Finnish
12
Portuguese
11
Hungarian
10
Bulgarian
8
Norwegian
8
Ukrainian
8
Serbian
5
Slovak
4
Slovenian
4
Indonesian
3
Turkish
3
Arabic
2
Afrikaans
1
Bosnian
1
Estonian
1
Japanese
1
Kazakh
1
Korean
1
Latvian
1
Multiple languages
1
Nepali
1
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Sutter, Matthias
632
Güth, Werner
537
List, John A.
289
Fehr, Ernst
269
Charness, Gary
221
Falk, Armin
221
Tyran, Jean-Robert
217
Villeval, Marie-Claire
213
Huck, Steffen
187
Gächter, Simon
173
Kocher, Martin
166
Engel, Christoph
162
Riedl, Arno
152
Normann, Hans-Theo
149
Weber, Roberto A.
141
Lergetporer, Philipp
139
Sefton, Martin
135
Sonnemans, Joep
131
Villeval, Marie Claire
130
Sheremeta, Roman M.
127
Noussair, Charles
126
Martinsson, Peter
125
Fischbacher, Urs
123
Eckel, Catherine C.
122
Kerschbamer, Rudolf
122
Carpenter, Jeffrey P.
121
Müller, Wieland
120
Ockenfels, Axel
119
Irlenbusch, Bernd
117
Cason, Timothy N.
116
Smith, Vernon L.
116
Brandts, Jordi
115
Deck, Cary A.
115
Keser, Claudia
109
Han, Heesup
108
Harrison, Glenn W.
108
Selten, Reinhard
107
Balafoutas, Loukas
106
Glätzle-Rützler, Daniela
106
Houser, Daniel
106
more ...
less ...
Institution
All
National Bureau of Economic Research
968
OECD
91
Max-Planck-Institut für Ökonomik <Jena> / Abteilung Strategische Interaktion
76
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
63
HAL
51
IGI Global
51
Institute for the Study of Labor (IZA)
48
Max-Planck-Institut für Ökonomik <Jena> - Abteilung für Strategische Interaktion
38
Forschungsinstitut zur Zukunft der Arbeit
34
World Bank
34
Center for Economic Research <Tilburg>
33
United States / Congress / Senate / Committee on Rules and Administration
27
Springer Fachmedien Wiesbaden
26
Friedrich-Schiller-Universität Jena
25
Edward Elgar Publishing
21
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
20
Internationales Arbeitsamt
18
Bonn Graduate School of Economics
17
Thurgauer Wirtschaftsinstitut an der Universität Konstanz
17
CESifo
16
World Bank Group
16
Universität Mannheim
15
Harvard Graduate School of Business Administration
14
Internationale Arbeitsorganisation
14
Uniwersytet Warszawski / Wydział Nauk Ekonomicznych
14
Weltbank
14
Groupe d'Analyse et de Théorie Économique Lyon St-Étienne (GATE Lyon St-Étienne), Faculté de Sciences Économiques et de Gestion
13
Alfred-Weber-Institut für Sozial- und Staatswissenschaften <Heidelberg>
12
Organisation for Economic Co-operation and Development
12
University of Bonn, Germany
12
American Marketing Association
11
AMACOM
10
Christian-Albrechts-Universität zu Kiel
10
Erasmus Research Institute of Management
10
Forschungsinstitut zur Zukunft der Arbeit <Bonn>
10
Goethe-Universität Frankfurt am Main
10
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
10
Christian-Albrechts-Universität zu Kiel / Institut für Volkswirtschaftslehre
9
Department of Economics and Business, Universitat Pompeu Fabra
9
John F. Kennedy School of Government
9
more ...
less ...
Published in...
All
Journal of economic behavior & organization : JEBO
1,514
Discussion paper series / IZA
1,308
Journal of business research : JBR
1,224
International journal of hospitality management
1,054
NBER working paper series
962
Journal of retailing and consumer services
914
CESifo working papers
816
Working paper / National Bureau of Economic Research, Inc.
782
NBER Working Paper
753
IZA Discussion Paper
724
Experimental economics : a journal of the Economic Science Association
656
Games and economic behavior
598
Management science : journal of the Institute for Operations Research and the Management Sciences
577
Journal of behavioral and experimental economics
573
Journal of economic psychology : research in economic psychology and behavioral economics
521
The service industries journal
505
Industrial marketing management : the international journal for industrial and high-tech firms
501
Journal of business ethics : JOBE
467
Economics letters
457
International journal of contemporary hospitality management
415
Tourism management : research, policies, practice
412
Discussion paper / Tinbergen Institute
406
The journal of services marketing
391
Journal of Services Marketing
373
Discussion paper
371
IZA Discussion Papers
354
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
345
Working paper
345
CESifo Working Paper
330
Discussion paper / Centre for Economic Policy Research
328
Cogent business & management
316
European economic review : EER
315
The international journal of human resource management
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
296
Journal of hospitality marketing & management
287
Journal of travel and tourism marketing
276
Journal of public economics
275
The American economic review
272
Journal of the Academy of Marketing Science
257
CESifo Working Paper Series
251
more ...
less ...
Source
All
ECONIS (ZBW)
103,566
Other ZBW resources
3,140
EconStor
1,826
RePEc
550
USB Cologne (EcoSocSci)
480
USB Cologne (business full texts)
199
BASE
127
OLC EcoSci
47
ArchiDok
2
more ...
less ...
Showing
1
-
10
of
109,937
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of
employee
behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
2
A customer scorned : effects of
employee
reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
The authentic service
employee
: service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
5
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service
employee
well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
6
The productive service
employee
: personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Customer incivility and
employee
outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
8
The influence of social perceptions on restaurant
employee
work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
9
Frontline
employee
anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
10
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->