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Analysis of alternative quantitive approaches for service modularisation : partitioning and tearing vs. partitional clustering
Corsten, Hans; Gössinger, Ralf; Salewski, Hagen - 2011
Persistent link: https://www.econbiz.de/10013419543
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Coordination of modular service production : state of the art and perspectives
Corsten, Hans; Dresch, Kai-Michael; Gössinger, Ralf - 2006
Persistent link: https://www.econbiz.de/10013419551
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Developing new products and services : learning, differentiation, and innovation
Sanders, G. L. - 2011
Persistent link: https://www.econbiz.de/10010504277
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Produktion von Dienstleistungen
Fandel, Günter (ed.); Wildemann, Horst (contributor) - 2004
Persistent link: https://www.econbiz.de/10002018944
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World-class customer service : the what, the why, the how
Johns, Ted - 2008
Persistent link: https://www.econbiz.de/10008637481
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
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Perceived risk as a determinant of perceived value of services
Boksberger, Philipp - 2006
Persistent link: https://www.econbiz.de/10003312895
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The role of non-interactive other customers' influence in service environments
Albrecht, Arne Keno - 2017
Persistent link: https://www.econbiz.de/10011667018
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Consumers and services
Gabbott, Mark (contributor); Hogg, Gillian (contributor) - 1998
Persistent link: https://www.econbiz.de/10004359571