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Bejou, David
13
Palmer, Adrian
3
Wray, Barry
3
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2
Ingram, Thomas N.
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Bejou, Azam M.
1
Edvardsson, Bo
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
European journal of marketing : EJM
1
Journal of Business Research
1
Journal of advertising research
1
Journal of business research : JBR
1
Journal of marketing management : MM
1
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1
Service failure and loyalty: An exploratory empirical study of airline customers
Bejou, David
;
Palmer, Adrian
- In:
The journal of services marketing
12
(
1998
)
1
,
pp. 7-22
Persistent link: https://www.econbiz.de/10007359826
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2
Using Neural Network Analysis to Evaluate Buyer-Seller Relationships
Wray, Barry
;
Palmer, Adrian
;
Bejou, David
- In:
European journal of marketing : EJM
28
(
1994
)
10
,
pp. 32-48
Persistent link: https://www.econbiz.de/10006104717
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3
Determinants of Relationship Quality: An Artificial Neural Network Analysis
Bejou, David
;
Wray, Barry
;
Ingram, Thomas N.
- In:
Journal of business research : JBR
36
(
1996
)
2
,
pp. 137-144
Persistent link: https://www.econbiz.de/10006737565
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4
A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationships: The Case of Swedish and U.S. Airlines
Bejou, David
;
Edvardsson, Bo
;
Rakowski, James P.
- In:
Journal of travel research : a quarterly publication of …
35
(
1996
)
1
,
pp. 35-40
Persistent link: https://www.econbiz.de/10006933507
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5
Examining Black Consumer Motives for Coupon Usage
Tat, Peter K.
;
Bejou, David
- In:
Journal of advertising research
34
(
1994
)
2
,
pp. 29-35
Persistent link: https://www.econbiz.de/10006536622
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6
Relationship Marketing: Evolution, Present State, and Future
Bejou, David
- In:
Psychology & marketing
14
(
1997
)
8
,
pp. 727-736
Persistent link: https://www.econbiz.de/10006995842
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7
Buyer-seller relationships: a conceptual model and empirical investigation
Palmer, Adrian
;
Bejou, David
- In:
Journal of marketing management : MM
10
(
1994
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10007011142
Saved in:
8
Recherches et expe͏̈riences - Une analyse du processus relationnel sur les marchés internationaux.
Iyer, Gopalkrishnan R.
;
Sharma, Arun
;
Bejou, David
- In:
Revue française du marketing
(
2005
)
202
,
pp. 99-116
Persistent link: https://www.econbiz.de/10007954012
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9
A Call to Corporate Compassion
Greenberg, Byron
;
Bejou, David
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
1
,
pp. 1-7
Persistent link: https://www.econbiz.de/10009845633
Saved in:
10
Performance Indicators of Compassionate Companies
Sharma, Narendra
;
Bejou, Azam
;
Bejou, David
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
1
,
pp. 7-15
Persistent link: https://www.econbiz.de/10009845634
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