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1
Employee behavior, feelings of warmth and customer perception in service encounters
Lemmink, Jos
;
Mattsson, Jan
- In:
International journal of retail & distribution management
30
(
2002
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10006437420
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2
The Effect of Verbalized Emotions on Loyalty in Written Complaints
Mattsson, Jan
;
Lemmink, Jos
;
Mccoll, Rod
- In:
Total quality management & business excellence : an …
15
(
2004
)
7
,
pp. 941-958
Persistent link: https://www.econbiz.de/10007153238
Saved in:
3
The role of value in the delivery process of hospitality services
Lemmink, Jos
;
de Ruyter, Ko
;
Wetzels, Martin
- In:
Journal of Economic Psychology
19
(
1998
)
2
,
pp. 159-177
Persistent link: https://www.econbiz.de/10005299704
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4
The role of corporate image and company employment image in explaining application intentions
Lemmink, Jos
;
Schuijf, Annelien
;
Streukens, Sandra
- In:
Journal of Economic Psychology
24
(
2003
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10005317060
Saved in:
5
Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting
Jong, Ad de
;
Ruyter, Ko de
;
Lemmink, Jos
- In:
Journal of management studies : JMS
42
(
2005
)
8
,
pp. 1593-1620
Persistent link: https://www.econbiz.de/10005879513
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6
Manufacturer-Distributor Relationships and Channel Service Quality
Lemmink, Jos
;
Wetzels, Martin
;
Koelemeijer, Kitty
- In:
The international journal of logistics management
7
(
1996
)
2
,
pp. 33-42
Persistent link: https://www.econbiz.de/10007318720
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7
Measuring customer service quality in international marketing channels: A multimethod approach
Wetzels, Martin
;
Ruyter, Ko de
;
Lemmink, Jos
; …
- In:
The journal of business & industrial marketing
10
(
1995
)
5
,
pp. 50-59
Persistent link: https://www.econbiz.de/10007336572
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8
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Jong, Ad de
;
Ruyter, Ko de
;
Lemmink, Jos
- In:
Journal of marketing
68
(
2004
)
2
,
pp. 18-35
Persistent link: https://www.econbiz.de/10005927930
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9
Consumers' trade-off between relationship, service package and price: An empirical study in the car industry
Odekerken-Schröder, Gaby
;
Ouwersloot, Hans
;
Lemmink, Jos
; …
- In:
European journal of marketing : EJM
37
(
2003
)
1-2
,
pp. 219-242
Persistent link: https://www.econbiz.de/10006084804
Saved in:
10
The power of perceived service quality in international marketing channels
Ruyter, Ko de
;
Wetzels, Martin
;
Lemmink, Jos
- In:
European journal of marketing : EJM
30
(
1996
)
12
,
pp. 22-38
Persistent link: https://www.econbiz.de/10006102517
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