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Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites

Ward, James C.; Ostrom, Amy L. - In: Journal of consumer research : JCR ; an … 33 (2006) 2, pp. 220-230

Persistent link: https://www.econbiz.de/10007295111

Transformative service research: An agenda for the future

Anderson, Laurel; Ostrom, Amy L.; Corus, Canan; Fisk, … - In: Journal of Business Research 66 (2013) 8, pp. 1203-1210

This article conceptualizes and presents a research agenda for the emerging area of transformative service research, which lies at the intersection of service research and transformative consumer research and focuses on well-being outcomes related to service and services. A conceptual framework...

Persistent link: https://www.econbiz.de/10010869705

Achieving "Reviewer Readiness"

Ostrom, Amy L. - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 337-340

Persistent link: https://www.econbiz.de/10006151030

Achieving "Reviewer Readiness"

Ostrom, Amy L. - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 337

Persistent link: https://www.econbiz.de/10006151031

Reflections on Research in Marketing and Reviewing for Scholarly Journals Invited Essays by JAMS 2000-2003 Outstanding Reviewer Award Recipients: Introduction to Special Section

Chandy, Rajesh K.; Homburg, Christian; Macinnis, Debbie; … - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 312-313

Persistent link: https://www.econbiz.de/10006151042

Reflections on Research in Marketing and Reviewing for Scholarly Journals Invited Essays by JAMS 2000-2003 Outstanding Reviewer Award Recipients: Introduction to Special Section

Chandy, Rajesh K.; Homburg, Christian; Macinnis, Debbie; … - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 312

Persistent link: https://www.econbiz.de/10006151043

Choosing Among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

Meuter, Matthew L.; Bitner, Mary Jo; Ostrom, Amy L.; … - In: Journal of marketing 69 (2005) 2, pp. 61-83

Persistent link: https://www.econbiz.de/10005922642

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Meuter, Matthew L.; Ostrom, Amy L.; Roundtree, Robert I.; … - In: Journal of marketing 64 (2000) 3, pp. 50-64

Persistent link: https://www.econbiz.de/10005957433

Knowledge Management - Client Co-Production in Knowledge-Intensive Business Services

Bettencourt, Lance A.; Ostrom, Amy L.; Brown, Stephen W.; … - In: California management review : CMR 44 (2002) 4, pp. 100-128

Persistent link: https://www.econbiz.de/10006615939

The Internet as information minefield - An analysis of the source and content of brand information yielded by net searches

Ward, James C.; Ostrom, Amy L. - In: Journal of business research : JBR 56 (2003) 11, pp. 907-914

Persistent link: https://www.econbiz.de/10006720216