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Quality management in the service industry
Stebbing, Lionel - 1990
Persistent link: https://www.econbiz.de/10004099139
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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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Kundenzufriedenheit durch Qualitätsmanagement im Dienstleistungssektor
Fischer, Carl A. - 1993
Persistent link: https://www.econbiz.de/10004168168
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ORGANIZATION DEVELOPMENT : THEORET. UEBERBLICK U. PRAKT. EINSATZ IN E. DIENSTLEISTUNGSUNTERNEHMUNG / DAGMAR GOEPEL-GRUNER
Göpel-Gruner, Dagmar - 1983
Persistent link: https://www.econbiz.de/10009605682
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Ansätze zur Verbesserung der Dienstleistungsqualität am Beispiel der Schalterdienste der Deutschen Post AG
Landgraf, Peter - 1995 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004302675
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Untangling organizational gridlock : strategies for building a customer focus
Bechtell, Michele L. - 1993
Persistent link: https://www.econbiz.de/10004162894
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Reengineering handbook
1991
Persistent link: https://www.econbiz.de/10004204842
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Uncommon sense : creating business excellence in your organization
George, Stephen - 1997
Persistent link: https://www.econbiz.de/10004323156
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Making innovation happen : concept management through integration
Plenert, Gerhard J.; Hibino, Shozo - 1998
Persistent link: https://www.econbiz.de/10004373158
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Beyond business as usual : practical lessons in accessing new dimensions
Munn, Michael W. - 1998
Persistent link: https://www.econbiz.de/10004379658