Ruiz-Mafé, Carla; Sanz-Blas, Silvia; Aldás-Manzano, … - In: Journal of Air Transport Management 15 (2009) 6, pp. 294-298
Although online sales of airline tickets are growing, many travellers are still reluctant to use the web as a purchase channel. Given the cost advantages of online sales for airlines, it is useful for them to know the main drivers and barriers affecting the use of the Internet to purchase...