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Dienstleistungssektor
128
relationship marketing
93
Kundendienst
69
customer service
48
Relationship marketing
43
service industry
41
Marketing
34
USA
28
Relationship Marketing
26
SERVICE INDUSTRY
25
Customer service
19
RELATIONSHIP MARKETING
16
Management
14
Service industry
14
Kongress
13
Deutschland
12
customer satisfaction
12
Aufsatzsammlung
11
trust
11
Business
10
Dienstleistung
10
customer relationship management
10
Dienstleistungsbetrieb
9
services
9
МАРКЕТИНГ ОТНОШЕНИЙ
9
Fallstudiensammlung
8
Handel
8
Kundenmanagement
8
Loyalty
8
Qualitätskontrolle
8
Bauwirtschaft
7
Deutschland <Bundesrepublik>
7
India
7
Industrie
7
Trust
7
Unternehmen
7
Verarbeitendes Gewerbe
7
Wirtschaftswachstum
7
logistics
7
Bank
6
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Bibliographie
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Hochschulschrift
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7,744
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Volle, Pierre
9
Karl, Hans-Dieter
4
Melvin, J.R.
4
Vieweg, Hans-Günther
4
Dorffmeister, Ludwig
3
Gluch, Erich
3
Gornig, Martin
3
Hoekman, B.M.
3
Jacob-Puchalska, Anita
3
Lachner, Josef
3
Little, D.
3
Lovelock, Christopher H.
3
Monnot, Elisa
3
NEAGOE, Cristina
3
Nerb, Gernot
3
Nusbaumer, Jacques
3
Reniou, Fanny
3
Wohlrabe, Klaus
3
Abeysekera, Nalin
2
Aleksander, Lotko
2
Allbright, David
2
Blau, Harald
2
Boier, Rodica
2
Bove, Liliana L
2
Carlzon, Jan
2
Catoiu, Iacob
2
Delacroix, Eva
2
Desatnick, Robert L.
2
Devadasan, S.R.
2
Dunne, Timothy
2
Esichaikul, Vatcharaporn
2
Feng, Yin
2
Giarini, Orio
2
Grubel, H.
2
Grönroos, Christian
2
Guile, Bruce R.
2
Guillard, Valérie
2
Harvey, Michael
2
Houston, Mark B.
2
JONES, R.W.
2
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Institution
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Université Paris-Dauphine (Paris IX)
14
Statistics Canada, Government of Canada
9
Research Seminar in International Economics, University of Michigan
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
4
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
3
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
3
International Institute of Social and Economic Sciences
3
ifo Leibniz-Institut für Wirtschaftsforschung an der Universität München e.V.
3
C.V. Starr Center for Applied Economics, Department of Economics
2
Department of Economics, University of Waterloo
2
Gesellschaft Entwicklung, Konstruktion, Vertrieb
2
Graduate School of Management, St. Petersburg State University
2
HAL
2
Institute of Social Studies (ISS)
2
London Business School
2
Organisation for Economic Co-operation and Development
2
Rationalisierungs-Kuratorium der Deutschen Wirtschaft
2
University of Rochester - Center for Economic Research (RCER)
2
Verband Deutscher Maschinen- und Anlagenbau / Abteilung Betriebswirtschaft
2
American Management Association
1
Asian Development Bank
1
Census Bureau, Department of Commerce
1
Centre for Development Studies (CDS)
1
Centrum för Tjänsteforskning <Karlstad>
1
Chartered Institute of Management Accountants
1
Cowles Foundation for Research in Economics, Yale University
1
Departemen Manajemen dan Bisnis, Fakultas Ekonomi
1
Department of Economics, Simon Fraser University
1
Department of Economics, University of Portsmouth
1
Deutsches Institut für Wirtschaftsforschung
1
EconWPA
1
Economic Research Forum (ERF)
1
Economic Research Service, Department of Agriculture
1
Europäische Gemeinschaften / Kommission
1
Europäische Gemeinschaften / Kommission / Statistisches Amt
1
Faculdade de Economia, Universidade Nova de Lisboa
1
Federal Reserve Bank of Atlanta
1
Graduate School of Business and Economics (GSBE), School of Business and Economics
1
Hochschullehrerbund
1
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Published in...
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Ifo Schnelldienst
17
Economics Papers from University Paris Dauphine
13
Statistique Canada, Sciences et technologie-
9
Journal of Business Research
7
International Journal of Electronic Finance
6
International Journal of Services, Economics and Management
6
Working Papers / Research Seminar in International Economics, University of Michigan
6
ifo Dresden berichtet
6
American Journal of Business
5
Journal of Business Ethics
5
MPRA Paper
5
Manufacturing & Service Operations Management
5
Apas Papers
4
International Journal of Financial Services Management
4
Advanced Logistic systems
3
Annals of Faculty of Economics
3
Brazilian Business Review
3
Business Horizons
3
ERIM Report Series Research in Management
3
Europäische Hochschulschriften / 5
3
Holistic Marketing Management Journal
3
International Journal of Business Performance Management
3
International Journal of Economics and Business Research
3
International Journal of Trade and Global Markets
3
International studies in the service economy
3
Manager Journal
3
Marketing Science
3
Ovidius University Annals, Economic Sciences Series
3
Proceedings of International Academic Conferences
3
Research Paper / Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
3
TERRA ECONOMICUS
3
Tržište/Market
3
ifo Forschungsberichte
3
Вестник Омского университета. Серия «Экономика»
3
Вестник Южно-Уральского государственного университета. Серия: Экономика и менеджмент
3
Annales Universitatis Apulensis Series Oeconomica
2
Annals of Spiru Haret University, Economic Series
2
Annals of University of Craiova - Economic Sciences Series
2
Construction Management and Economics
2
European Journal of Industrial Engineering
2
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Source
All
RePEc
328
USB Cologne (EcoSocSci)
168
BASE
35
ECONIS (ZBW)
3
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1
The service edge : 101 companies that profit from customer care
Zemke, Ron
;
Schaaf, Dick
-
1989
-
1. print.
Persistent link: https://www.econbiz.de/10004113377
Saved in:
2
The service quality solution : using service management to gain competitive advantage
Collier, David A.
-
1994
Persistent link: https://www.econbiz.de/10004192023
Saved in:
3
Customer first : a strategy for quality service
Walker, Denis
-
1990
Persistent link: https://www.econbiz.de/10004131180
Saved in:
4
Relationship marketing : successful strategies for the age of the customer
McKenna, Regis
-
1991
-
1. print.
Persistent link: https://www.econbiz.de/10004132985
Saved in:
5
Exzellenter
Kundenservice
: ein Leitfaden für vorzügliche Dienstleistungen ; die Kunst, Kunden als Gäste zu behandeln
Martin, William B.
-
1992
Persistent link: https://www.econbiz.de/10004133445
Saved in:
6
Customer service and distribution strategy
Christopher, Martin
;
Schary, Philip
;
Skjott-Larsen, Tage
-
1979
Persistent link: https://www.econbiz.de/10004138988
Saved in:
7
Der erfolgreiche Kundendienst-Berater : Service-Verhalten und Kunden-Zufriedenheit
Sieg, Christian
-
1992
Persistent link: https://www.econbiz.de/10004142282
Saved in:
8
Die Dimensionalität des Begriffs Serviceorientierung : dargestellt am Beispiel eines Verkehrsunternehmens
Haßelmann, Uwe
-
1991
Persistent link: https://www.econbiz.de/10004107027
Saved in:
9
CIS, customer information system : Konzeption und Aufbau eines Kunden-Informations-Systems anhand eines Fallbeispieles
Stromeyer, Markus
-
1990
Persistent link: https://www.econbiz.de/10004107099
Saved in:
10
Serving them right : innovative and powerful customer retention strategies
Liswood, Laura A.
-
1990
-
1. [Dr.]
Persistent link: https://www.econbiz.de/10004111573
Saved in:
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