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Das Wechselverhalten von Konsumenten im Strommarkt : Eine empirische Untersuchung direkter und moderierender Effekte
Henseler, Jörg - 2006
Persistent link: https://www.econbiz.de/10004912059
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Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M. - 1994
Persistent link: https://www.econbiz.de/10004177127
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Phänomen Luxusmarke : Identitätsstiftende Effekte und Determinanten der Markenloyalität
Büttner, Miriam - 2008 - 2., überarbeitete und erweiterte Auflage
Persistent link: https://www.econbiz.de/10004923617
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—Should Captive Sardines Be Compensated? Serving Customers in a Confined Zone
Chen, Rachel R.; Gerstner, Eitan; Yinghui (Catherine) Yang - In: Marketing Science 28 (2009) 3, pp. 599-608
Many services are delivered to a (large) number of customers simultaneously within a confined zone (e.g., restaurants …
Persistent link: https://www.econbiz.de/10008788048
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Service quality and customer satisfaction of a UAE-based airline: An empirical investigation
Hussain, Rahim; Al Nasser, Amjad; Hussain, Yomna K. - In: Journal of Air Transport Management 42 (2015) C, pp. 167-175
This paper investigates the linkages among service quality, service provider image, customer expectations, perceived value, customer satisfaction and brand loyalty in a Dubai-based airline. Initially, the determinants of service quality were identified utilizing the SERVQUAL framework with some...
Persistent link: https://www.econbiz.de/10011190573
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CUSTOMER RELATIONSHIP MANAGEMENT - A MAJOR ELEMENT OF THE COMPANY’S BUSINESS STRATEGY
Dumitru, Nicoleta Rossela; Stoica, Ivona; Negricea, Costel - In: Holistic Marketing Management 1 (2011) 3, pp. 20-25
expectations, their translation into delivery of the products and services, and conduct of interaction with customers, in order to …
Persistent link: https://www.econbiz.de/10010667270
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CUSTOMER RELATIONSHIP MANAGEMENT - A MAJOR ELEMENT OF THE COMPANYS BUSINESS STRATEGY
DUMITRU, Nicoleta Rossela; STIOCA, Ivona; NEGRICEA, Costel - In: Holistic Marketing Management Journal 1 (2011) 3, pp. 16-21
expectations, their translation into delivery of the products and services, and conduct of interaction with customers, in order to …
Persistent link: https://www.econbiz.de/10010894402
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Kundupplevd kvalitet i tjänsteverksamheter : en analys och kritik av den företagsekonomiska dialogen
Lindquist, Hans; Persson, Jan E. - 1997
Persistent link: https://www.econbiz.de/10004328995