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Principles of service marketing and management
Lovelock, Christopher H.; Wright, Lauren - 1999
Persistent link: https://www.econbiz.de/10004139421
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Managing and marketing services into the 1990s
Teare, Richard (contributor) - 1990
Persistent link: https://www.econbiz.de/10004092572
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Service quality : multidisciplinary and multinational perspectives
Brown, Stephen Walter (contributor) - 1991 - 1. [Dr.]
Persistent link: https://www.econbiz.de/10004100533
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International trade in services : an overview and blueprint for negotiations
Feketekuty, Geza - 1988
Persistent link: https://www.econbiz.de/10009587156
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Qualitätsmanagement im Service
Dihsmaier, Erich - 1992 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004134394
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Réussir la qualité de service : plaidoyer pour la performance réalisée avec discipline et innovation
Alain, Marcel - 1998
Persistent link: https://www.econbiz.de/10004028561