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A five-component customer commitment model : implications for repurchase intentions in goods and services industries

Keiningham, Timothy; Frennea, Carly M.; Aksoy, Lerzan; … - In: Journal of service research : JSR 18 (2015) 4, pp. 433-450

Persistent link: https://www.econbiz.de/10011392272

Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness

Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: Journal of business research : JBR 68 (2015) 12, pp. 2464-2476

Persistent link: https://www.econbiz.de/10011399506

Relative measures in service research

Aksoy, Lerzan; Hogreve, Jens; Lariviere, Bart; … - In: The journal of services marketing 29 (2015) 6/7, pp. 448-452

Persistent link: https://www.econbiz.de/10011418336

The cumulative effect of satisfaction with discrete transactions on share of wallet

Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward C.; … - In: Journal of service management 25 (2014) 3, pp. 310-333

Persistent link: https://www.econbiz.de/10010384976

The cumulative effect of satisfaction with discrete transactions on share of wallet

L. Keiningham, Timothy; Aksoy, Lerzan; C. Malthouse, Edward - In: Journal of Service Management 25 (2014) 3, pp. 310-333

Purpose – The purpose of this paper is to propose a theoretical model for how consumers aggregate satisfaction with individual service encounters to form a summary evaluation of satisfaction, and further examines its effect on customers’ share of category spending (share of wallet (SOW))....

Persistent link: https://www.econbiz.de/10014894721

Relative measures in service research

Aksoy, Lerzan; Hogreve, Jens; Lariviere, Bart; … - In: Journal of Services Marketing 29 (2015) 6/7, pp. 448-452

perceptions of the service experience that links closely with customer loyalty outcomes. Design/methodology/approach – This …

Persistent link: https://www.econbiz.de/10014905833