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~person:"Balaji, M. S."
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17
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Balaji, M. S.
Han, Heesup
80
Homburg, Christian
59
Mattila, Anna S.
42
Aksoy, Lerzan
35
Svensson, Göran
35
Mittal, Vikas
34
Gustafsson, Anders
31
Söderlund, Magnus
29
Usman, Osly
29
Ringle, Christian M.
28
Sharma, Piyush
28
Wong, IpKin Anthony
28
Huber, Frank
27
Gil Saura, Irene
26
Prayag, Girish
26
Prybutok, Victor R.
26
Shahin, Arash
26
Matzler, Kurt
25
Prentice, Catherine
25
Hyun, Sunghyup Sean
24
Bruhn, Manfred
23
Bilgihan, Anil
22
Evanschitzky, Heiner
22
Jang, Soocheong
22
Keiningham, Timothy
22
Ryu, Kisang
21
Bauer, Hans H.
20
Hsu, Maxwell K.
20
Lee, Choong-Ki
20
Spiller, Achim
20
Stauss, Bernd
20
Loureiro, Sandra Maria Correia
19
Töpfer, Armin
19
Walsh, Gianfranco
19
Sparks, Beverley
18
Amin, Muslim
17
Frank, Björn
17
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17
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Journal of business research : JBR
5
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
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1
Journal of internet commerce
1
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ECONIS (ZBW)
17
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1
Satisfaction-based segmentation : application of Kano model in Indian fast food industry
Ponnam, Abhilash
;
Sahoo, Debajani
;
Balaji, M. S.
- In:
Journal of targeting, measurement and analysis for marketing
19
(
2011
)
3/4
,
pp. 195-205
Persistent link: https://www.econbiz.de/10009427433
Saved in:
2
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
3
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
4
Measurement and validation of online financial service quality (OFSQ)
Roy, Sanjit
;
Balaji, M. S.
- In:
Marketing intelligence & planning
33
(
2015
)
7
,
pp. 1004-1026
Persistent link: https://www.econbiz.de/10011447928
Saved in:
5
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
6
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
7
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
8
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
9
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
10
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
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