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The impact of quality manageme...
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Basu, Rana
Antony, Jiju
141
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121
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85
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78
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78
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Benchmarking : an international journal
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Journal of enterprising culture
1
Journal of information & knowledge management : JIKM
1
Quality management journal : QMJ
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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1
Exploring
quality
management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
2
Impact of
quality
management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
Saved in:
3
Integrating fuzzy MCDM methodology to investigate
quality
management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
4
Neoteric
quality
improvement approach in resource constrained Indian service SMEs : a concept note
Basu, Rana
;
Bhola, Prabha
;
Dan, Pranab K.
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 516-531
Persistent link: https://www.econbiz.de/10011816883
Saved in:
5
A framework of
quality
management practices for Indian service SMEs
Basu, Rana
;
Bhola, Prabha
;
Das, Manik Chandra
- In:
Quality management journal : QMJ
27
(
2020
)
1
,
pp. 62-75
Persistent link: https://www.econbiz.de/10012308956
Saved in:
6
Critical linkages between
quality
management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
7
A framework to identify service
quality
determinants of IT enabled scalable ventures : a study from Indian context
Basu, Rana
;
Bhola, Prabha
- In:
Journal of information & knowledge management : JIKM
13
(
2014
)
4
,
pp. 1-14
Persistent link: https://www.econbiz.de/10010495813
Saved in:
8
Modelling interrelationships of
quality
management, information technology and entrepreneurial culture and their impact on performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2177-2201
Persistent link: https://www.econbiz.de/10013371197
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