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Special section: new horizons in customer experience : exploring human embrace of Technologies 4.0 from a marketing perspective
Belk, Russell W. (ed.); Flavián Blanco, Carlos (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014432394
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Key concepts in artificial intelligence and technologies 4.0 in services
Belk, Russell W.; Belanche, Daniel; Flavián Blanco, Carlos - In: Service business 17 (2023) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10014282848
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Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos; Belk, Russell W.; Belanche, Daniel - In: Journal of business research : JBR 175 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
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The dark side of artificial intelligence in services
Belanche, Daniel; Belk, Russell W.; Casaló, Luis V.; … - In: The service industries journal 44 (2024) 3/4, pp. 149-172
Persistent link: https://www.econbiz.de/10014551088