//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Berry, Leonard L."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Alignment of service science a...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistung
16
Services
7
Marketing
6
Dienstleistungssektor
5
Product quality
5
Produktqualität
5
Management
3
Dienstleistungsmarketing
2
Dienstleistungsqualität
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Kundendienst
2
Qualität
2
Qualitätskontrolle
2
Service industry
2
Service quality
2
Services marketing
2
Absatz
1
Administration
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Business services
1
Business start-up
1
Cancer
1
Cancer care
1
Consumer behaviour
1
Customer satisfaction
1
Dienstleistungsinnovation
1
Einzelhandel
1
Enterprise architecture
1
Erfolg
1
Ergonomics
1
Ergonomie
1
Factor analysis
1
Faktorenanalyse
1
Forschung
1
Freie Berufe
1
Gesundheitsberufe
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
8
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
1
Bibliographie
1
Book section
1
Konferenzschrift
1
Reprint
1
more ...
less ...
Language
All
English
12
German
2
Undetermined
2
Author
All
Berry, Leonard L.
Bruhn, Manfred
93
Merz, Joachim
82
Corsten, Hans
70
Gössinger, Ralf
45
Leimeister, Jan Marco
38
Meffert, Heribert
37
Krcmar, Helmut
34
Görg, Holger
32
Wasilewski, Rainer
29
Haller, Sabine
27
Meyer, Anton
26
Mukherjee, Arpita
25
Edvardsson, Bo
24
Hadwich, Karsten
24
Paic, Peter
24
Stauss, Bernd
24
Ahlert, Dieter
21
Fließ, Sabine
21
Winter, Robert
21
Kleinaltenkamp, Michael
20
Mattoo, Aaditya
20
Bitner, Mary Jo
19
Serafica, Ramonette B.
19
Gallouj, Fai͏̈z
18
Grönroos, Christian
18
Zeithaml, Valarie A.
18
Gustafsson, Anders
17
Oberlander, Willi
17
Weinkopf, Claudia
17
Witell, Lars
17
Vargo, Stephen L.
15
Debaere, Peter
14
Raff, Horst
14
Rubalcaba-Bermejo, Luis
14
Aier, Stephan
13
Ganz, Walter
13
Hipp, Christiane
13
Hoekman, Bernard M.
13
Kowalkowski, Christian
13
more ...
less ...
Institution
All
American Marketing Association
2
Published in...
All
Journal of marketing
2
Journal of service research : JSR
2
AMS review : official publication of the Academy of Marketing Science
1
Journal of retailing
1
Journal of service management
1
Marketing-mix strategies - product strategy and promotion strategy
1
Proceedings series / American Marketing Association
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
USB Cologne (EcoSocSci)
5
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Saved in:
2
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
3
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
4
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
5
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
6
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
7
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
8
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
9
Marketing
services
: competing through quality
Berry, Leonard L.
;
Parasuraman, Ananthanarayanan
-
1991
-
1. print.
Persistent link: https://www.econbiz.de/10004126790
Saved in:
10
Marketing
services
<dt.>
Berry, Leonard L.
;
Parasuraman, A.
-
1992
Persistent link: https://www.econbiz.de/10004137302
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->