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Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990

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Parasuraman, A. - In: Journal of retailing 64 (1988) 1, pp. 12-37

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Zeithaml, Valarie A. - In: Journal of marketing 52 (1988) 2, pp. 35-48

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Berry, Leonard L. - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 78-92

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Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58

Persistent link: https://www.econbiz.de/10010483440

Zeithaml, Valerie A.; Berry, Leonard L.; Parasuraman, A. - 2009

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Parish, Janet Turner; Berry, Leonard L.; Lam, Shun Yin - In: Journal of service research : JSR 10 (2007/08) 3, pp. 220-238

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Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630

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Berry, Leonard L.; Parasuraman, Ananthanarayanan - 1991 - 1. print.

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Berry, Leonard L.; Parasuraman, A. - 1992

Persistent link: https://www.econbiz.de/10004137302