Thaichon, Park; Liyanaarachchi, Gajendra; Quach, Sara; … - In: Marketing Intelligence & Planning 38 (2019) 6, pp. 676-698
Purpose: The purpose of this paper is to review the past, current and future trends in empirical research and theoretical insights into online relationship marketing. Design/methodology/approach: Review over 100 empirical and theoretical studies in the online relationship marketing from top...